Reporting Repairs
NUstudenthomes Property Management Repairs
Repairs to NUstudenthomes accommodation should be reported using the online repair form.
University Accommodation Repairs
Repairs and Problems?
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Repairs and faults for University accommodation must be reported as soon as possible. Failure to report a repair, however minor, could lead to extensive damage being caused. This could lead to a great deal of inconvenience and/or loss of service to you and fellow residents which you could be held liable for.
Repairs should be reported at your Site Reception, or where available, using the Online Repair Request form below:
- Bowsden Court
- Castle Leazes (including Castle Court)
- Easton Flats
- Henderson Hall
- Leazes Parade
- Leazes Terrace
- Richardson Road (including Claremont Place, Marris House and North Terrace)
- St Mary's College
- Windsor Terrace (including Jesmond Road)
University Accommodation Repair Response Times
All repairs are prioritised and every repair has a timescale for response, which will vary depending upon its severity. Whilst every effort will be made to complete the repair during the response time period this may not always be possible. In such circumstances you will be notified of delays.
| Category | Target Response |
|---|---|
| Emergency | Immediate Response |
| Urgent | Respond within one working day |
| Normal Engineering Defects | Respond within three working days |
| Normal Building Defects | Respond within five working days |
| Low priority | Respond within 15 working days |
| Lifts | Respond next working day |
For further information please contact your site reception or visit the Estates Support Service website.
All repairs will be carried out by either on-site maintenance staff, the University’s Estates Service or approved contractors.
