Our Customer Care Promise
Our staff take great pride in the quality of service we provide which is expressed through our Customer Care Promise (PDF: 243KB) where our aim is to put you first.
The Student Accommodation Code
The Student Accommodation Code protects your rights to safe, good quality accommodation and ensures you get the best out of your time living with us. It outlines everything you can expect from our accommodation, as well as your responsibilities as a tenant.
We've already raised standards at Newcastle thanks to the Code, and we're committed to providing a quality environment that will help you fully enjoy your first year.
Visit the Student Accommodation Code website to see what this means for your accommodation.