About us

NUstudenthomes is the University's specialist student property management and advice service. We use our skills and knowledge to help find you a home.

Who we are and what we do

NUstudenthomes is the University’s own specialist private sector housing team, providing a range of advice on searching for and securing accommodation in the private sector and giving support to students during their tenancies.

This includes our own portfolio of individual flats and houses and purpose built en suite apartments (Albion House and Barker House) , all located in popular student areas and all managed  by us, exclusively for Newcastle University students.

We lease private properties directly from owners and sub-let them to our students.

With NUstudenthomes you get the best of both worlds - an efficient property management service with the reassurance that we are there to help with any housing related issues.


NUstudenthomes Property Management Service - What we can offer

NUStudenthomes team member giving accommodation advice to a student.

Virtual Tour

Take a virtual tour of our accommodation.

Here are some examples of properties available through our NUstudenthomes Property Management Service.

Property 1 - Fairfield Road
Property 2 - Heaton Park Road

Tenancy Information

The type of tenancy you have with NUstudenthomes will depend on where you live and how your group is made up.

If you live in an NUstudenthomes property your contract with us is made up of two parts, your Tenancy Agreement and your Terms and Conditions of Tenancy.

Albion House
Albion House Tenancy Agreement 2017/18
Albion House Terms and Conditions of Tenancy 2017/18

Barker House
Barker House Tenancy Agreement 2017/18
Barker House Terms and Conditions of Tenancy 2017/18

NUstudenthomes Individual Managed Properties
NUstudenthomes Single contract 2017/18
NUstudenthomes Joint Contract 2017/18
NUstudenthomes Individual Properties Terms and Conditions of Tenancy 2017/18

We want you to enjoy living in our properties. Here is some useful information which will help you during your time with us:

Introductory and Welcome Guides
Albion House and Barker House Introductory Guide
NUstudenthomes Introductory Guide to your tenancy - Individual properties

For your safety

The Safezone App is a free app that connects you directly to University Security. If you raise an alarm or call for help, on-campus Security will be alerted so they can help you quickly and effectively.





Reporting repairs

If you live in a private property managed by NUstudenthomes, just go to the student services website and fill in the enquiries form to report repairs.

To minimise any inconvenience and to help with faster responses, most of our repair contractors will use keys to access your property. If you don't want us to issue keys for repairs, then just let us know when you move in.


For any emergency call outs or repairs, just carefully read our Emergency Contractor List (PDF: 78 KB).

Be aware that you'll incur costs if an emergency contractor is used for any non-urgent repairs.

Arrival Instructions

Arrival Instructions for NUstudenthomes individual flats and houses. You will each be provided with a set of front door keys. All tenants will be responsible for collecting their own keys.

Keys will be available from 12 noon on the first day of your tenancy.  Please check your contract or ring us on 0191 2083333 before setting off if you are unsure of the date.

Please collect your keys from the Accommodation Service, Level 2, King’s Gate building during the following hours: 

King’s Gate opening times – Summer 2017:
Monday 09.00 – 17.00 hrs
Tuesday 09.00 – 17.00 hrs
Wednesday 10.00 – 17.00 hrs
Thursday 09.00 – 17.00 hrs
Friday 09.00 – 17.00 hrs
Please note we will be closed on August Bank Holiday (Monday 28th August 2017)

Where possible we would strongly encourage you to collect your keys during the above office opening hours so that we can deal with any queries. However, if you are genuinely unable to arrive during these times, you can collect your keys only by prior arrangement with our Admin Team.

If you need to collect your keys out of hours from University Security, you must email our Admin Team as soon as possible, providing details of the date and approximate time of arrival. Please note we need a minimum of 24 hours’ notice (longer for weekend arrivals since we work Monday to Friday). If you are planning to arrive for keys on the weekend of the 23rd and 24th September please make contact with our Admin Team as soon as possible to arrange this. The Security Office and King’s Gate can be located by using the University Campus Map.

Residences Admin Telephone: +44 (0) 191 208 2084 (during office hours only)

A PDF of the above information can be downloaded here: NUstudenthomes Arrival Instructions