Terms and Conditions - Delivered Hospitality Service
Standard Operating Hours
Our standard operating hours are Monday to Friday (excluding Bank Holidays) 8-5pm. It may be possible to cater outside of these times but an out of hours supplement will be charged. This will be advised at the time of booking. For evening and weekend functions please contact us in the first instance before placing a booking.
Minimum Charges
The following minimum charges will be applied where catering is being delivered via the Food Chain:
- between 8 - 11:30am, and 2:30 - 5pm the charge will be £5
- between 11:30 - 2:30pm the charge will be £10
The minimum charge is based on hot beverages and/or food. Any additional mineral water, fruit juices, alcohol etc does not count towards the minimum charge.
Pricing
All prices are per person unless otherwise stated. All prices (except alcohol) are quoted exclusive of VAT. If your event is being charged via a departmental re-charge code then VAT on food will not be added. However, if the event is to be subject to invoicing to an outside party/body then VAT will be added. Liquor prices are quoted inclusive of VAT which must be charged to all bookings.
Booking time limits
For catering during standard operating hours, ideally we require:
- 3 days notice for beverages and/or sandwich platters and finger buffets
- for hot meals a minimum of 5 working days is preferred
- for events outside standard operating hours we require at least 1 weeks notice and at least 10 days notice for weekend events
We will endeavour to provide shorter notice bookings but cannot guarantee menu items and/or delivery times are available.
Service Standard
All prices quoted are for self-service. If you require staff to assist with service please contact us for a quotation.
Delivery times
The time of your booking is the time of the order. We try to deliver within 15 minutes of the actual time required. However, there may be busy days when we will be up to 30 minutes before your requested time.
Collections
We will endeavour to collect within 24 hours of a delivery. All items delivered should be placed back in the delivery boxes for collection at the same point as delivery, or outside if unable to enter the room. You should notify the bookings contact should the location for collection be changed. Any returnable items missing will be charged for at the replacement rate.
Cancellations
Cancellations must be made one working day prior to the event to avoid charges being made.