Publication:

Diagnosis as dialogue: Diagnostic work in calls to a technical support helpline (2010)

Author(s): Firth A, Emmison M

      • Book Title: Ethnographies of diagnostic work: Dimensions of transformative practice
      • Pages: 113-132
      • Publisher: Palgrave Macmillan
      • Publication type: Book chapter
      • Bibliographic status: Published
        Staff

        Dr Alan Firth
        Senior Lecturer in Applied Linguistics