Estate Support Service is committed to providing a high quality service. We welcome your feedback on how we are doing, whether as a suggestion for improvement, a compliment, or a complaint. This information will help us continually improve.
You can contact us by:
- Telephoning our ESS Helpdesk & Admin Team on 0191 222 7171
- E-mailing your feedback to firstname.lastname@example.org
- Completing our online feedback form
- Writing to our ESS Helpdesk & Admin Team at 1st Floor, Agriculture Building, Newcastle upon Tyne, NE1 7RU
- Calling in to speak to one of our Helpdesk & Admin Team in person at 1st Floor, Agriculture Building.
We want to put things right as quickly as possible :
- This may usually be done if you speak directly to the member of ESS staff providing the service.
- If you are still unhappy following that discussion please contact us by any of the methods above.
- We will acknowledge receipt of your complaint within two working days and inform you as to who is dealing with your complaint and how to contact them.
- We will then investigate your complaint in detail and provide you with a full written response within ten working days.
Compliments & Suggestions for Improvement
- We will acknowledge receipt within two working days, pass on your compliment or inform you who is dealing with your suggestion.
- We will come back to you with regard to any changes made as a result of your suggestion.