Service Level Standards
ESS provides a wide range of services and where applicable there will be a corresponding Service Level Standard in place.
Use the following links to download the appropriate Word document:
- Access Requests and Infrastructure Isolations / De-Isolations (32.5KB)
- Alarm Activations (Main Campus) (33KB)
- Alarm Activations (NGH) (32KB)
- Asbestos Related Matters (34KB)
- Building and Engineering Defects (38KB)
- Checking of Drawings and Specifications (33KB)
- Cleaning Services (16.5KB)
- Communication (38KB)
- Crime Incidents - Main Campus (33KB)
- Crime Incidents - NGH (33KB)
- Improvements (15KB)
- Issue of Car Parking Permits (33KB)
- Lighting Faults (15KB)
- Mail Service (22KB)
- Planning & Capital Projects (30KB)
- Portering (34.5KB)
- Requests for Infrastructure Information (33.5KB)
- Security Attendance at Events (34KB)
- Urgent by Hand Mail (43KB)