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Reporting Faults and Problems

Use this service to report faults and problems with:

  • electrical power and lighting
  • heating
  • ventilation
  • plumbing
  • alarm systems
  • smart card access
  • smell of gas (if you are in Halls of Residence or an off-site building contact national gas emergency 0800 111 999)
  • problems with fire-fighting equipment
  • building elements (e.g. doors, windows, ceilings, floor and wall coverings and decoration)

To report a fault please use the online form as below:

If you require your Log In details for you department please see the link below:

Defect Log Ins

If you require further details please contact us on the number below or email us:

We are open between 8.30 am and 5.00 pm.

For guidance on assessing the priority of your fault when reporting a defect please see Building and Engineering Defects Service Level Standard.

The out of hours emergency service is available via the ESS Security Team on Ext 86817.