Reporting Faults and Problems
Use this service to report faults and problems with:
- electrical power and lighting;
- heating;
- ventilation;
- plumbing;
- alarm systems
- smart card access
- smell of gas (if you are in Halls of Residence or an off-site building contact national gas emergency 0800 111 99);
- problems with fire-fighting equipment;
- building elements (e.g. doors, windows, ceilings, floor and wall coverings and decoration).
To report a fault please contact our Customer Services Help Desk:
- On-line form
- Telephone: ext 7171
- Email: ess-helpdesk@ncl.ac.uk
We are open between 8.30 am and 5.00 pm.
For guidance on assessing the priority of your fault when reporting a defect please see Building and Engineering Defects Service Level Standard.
The out of hours emergency service is available via the ESS Security Team on Ext 6817.