Complaints
Under the Freedom of Information Act 2000, you have certain rights of review.
If you are not satisfied with the way your request has been dealt with follow the Newcastle University Complaints Procedure.
If you are not satisfied with the way the University deals with your complaint, you can contact the Information Commissioner's Office. Before an appeal is made to
the Commissioner's Office the University Complaints Procedure should be completed.
If the Commissioner concludes that you have a valid complaint, a notice will be served regarding the decision both to you and also to the University.
Where the Commissioner decides that the University has failed to comply with your request, including a failure to confirm or deny that we hold the requested information, then the decision notice must:
- specify any steps that the University needs to take in order to comply
- state the length of time within which such steps must be taken
- specify how the University can appeal its decision