The University believes that it is in everyone's interests to resolve complaints as quickly as possible, and as close to the source of the problem as possible.
If you have a complaint about a service or any other dealing relating to the University, you are asked to put your complaint in writing to the provider of the service or the relevant responsible officer. If you are in doubt about who the service provider or the relevant office is, your complaint can be sent care of the Head of the Executive Office at the following address:
Newcastle upon Tyne
Please note that if you are a current student or recent graduate of the University you should follow the procedure for student complaints. The service provider or relevant officer will respond to your complaint in writing normally within ten working days.