The University believes that it is in everyone's interests to resolve complaints as quickly as possible, and as close to the source of the problem as possible.
If you have a complaint about a service or any other dealing relating to the University, put your complaint in writing to the provider of the service or the relevant responsible officer.
If you don't know who the service provider or the relevant officer is, send your complaint to:
(Care of the) Head of Executive Office
Newcastle upon Tyne
The service provider or relevant officer will respond to your complaint in writing normally within 10 working days.
If you are a current student or recent graduate of the University you should follow the procedure for student complaints.