Staff Contacts - ISS Home - Newcastle University

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ISS Management

Director
Mr Steve Williams Director Information Systems & Services	Email: steve.williams@ncl.ac.uk Telephone: +44 (0)191 222 8040

Assistant Director
Mr Jason Bain Assistant Director Infrastructure	Email: j.n.bain@newcastle.ac.uk Telephone: +44 191 222 8461
Dr Clive Gerrard Assistant Director	Email: c.gerrard@ncl.ac.uk Telephone: +44 191 222 7969
Mr John Hills Assistant Director Business Applications	Email: john.hills@ncl.ac.uk Telephone: +44 191 222 5163
Mr David Wolfendale Assistant Director Customer Services	Email: dave.wolfendale@ncl.ac.uk Telephone: +44 (0)191 222 7988

Management Information Analyst
Ms Ursula Armstrong Management Information Analyst	Email: ursula.armstrong@ncl.ac.uk Telephone: +44 (0)191 222 6775

Customer Services

Assistant Director
Mr David Wolfendale Assistant Director Customer Services	Email: dave.wolfendale@ncl.ac.uk Telephone: +44 (0)191 222 7988

CHART (Cluster Room Support, Helpdesk, Administration, Registration and Training)

Manager - CHART
Mrs Jane Rasmussen Team Manager (CHART)	Email: jane.rasmussen@ncl.ac.uk Telephone: +44 (0)191 222 8787

Cluster Room Support

Cluster Room Support Team
Mr Tendai Charles IT Support Technician	Email: tendai.charles@ncl.ac.uk
Mr Jamie Devlin IT Support Technician	Email: jamie.devlin@ncl.ac.uk Telephone: +44 (0)191 222 8333
Mrs Janice Gaffney IT Technician	Email: janice.gaffney@ncl.ac.uk Telephone: 0191 222 8333
Mr Steven Minto IT Support Technician	Email: s.k.minto@ncl.ac.uk Telephone: 0191 222 8333
Mr Andrew Oldroyd IT Support Technician	Email: andy.oldroyd@ncl.ac.uk Telephone: 0191 222 8333
Mr Malcolm Paul IT Support Technician	Email: malcolm.paul@ncl.ac.uk Telephone: +44 (0)191 222 8333
Mr Gordon Taylor IT Support Technician	Email: gordon.taylor@ncl.ac.uk Telephone: +44 (0)191 222 8333

Helpdesk

Helpdesk Team
Mrs Lucy Bolt Help Desk Analyst	Email: lucy.bolt@ncl.ac.uk Telephone: 0191 222 5999
Mr Anthony Bush Help Desk Analyst	Email: tony.bush@ncl.ac.uk Telephone: 0191 2225999
Mrs Jackie Butterworth Help Desk Analyst	Email: jackie.butterworth@ncl.ac.uk Telephone: 0191 222 5999
Miss Michelle Embleton Helpdesk Team Leader	Email: michelle.embleton@ncl.ac.uk Telephone: 0191 222 5999
Mrs Deborah Harris Help Desk Analyst	Email: deborah.harris@ncl.ac.uk Telephone: 0191 222 5999

Training

Training Team
Mr Roy Clark SAP Training Officer	Email: roy.clark@ncl.ac.uk Telephone: +44 (0)191 222 5798
Dr Simon Kometa Specialist Adviser	Email: s.t.kometa@ncl.ac.uk Telephone: +44 (0)191 222 5887
Mr Andrew Proctor SAP Training Officer	Email: andy.proctor@ncl.ac.uk Telephone: +44 (0)191 222 5740

Administration

Manager - Administration
Mrs Janice Coulson Office Manager/PA to Steve Williams	Email: janice.coulson@ncl.ac.uk Telephone: +44 (0)191 222 8045

Administration Team
Mrs Julia Brown Administration Assistant	Email: julia.brown@ncl.ac.uk Telephone: +44 (0)191 222 8009
Miss Christina Henderson Administration Assistant	Email: christina.henderson@ncl.ac.uk Telephone: +44 (0)191 222 7929
Mr Robert McRae Porter	Email: bob.mcrae@ncl.ac.uk Telephone: +44 (0)191 222 8077

User Registration

User Registration Team
Miss Linda Cunningham User Registration Administrator	Email: linda.cunningham@ncl.ac.uk
Mrs Dione Eddy User Registration Administrator	Email: dione.eddy@ncl.ac.uk
Mrs Kate Henderson User Registration Administrator	Email: kate.henderson@ncl.ac.uk Telephone: (0191) 222 8179
Ms Felicity Hutchings User Registration Administrator	Email: felicity.hutchings@ncl.ac.uk
Mrs Lisa Robson Team Leader	Email: lisa.robson@ncl.ac.uk Telephone: 0191 2228179

Audio Visual Services & Development

Manager - Audio Visual Services & Development
Mr Az Mohammed Manager - Audio Visual Services & Development	Email: az.mohammed@ncl.ac.uk Telephone: +44 (0)191 222 6952

Audio Visual Services & Development Team
Mr David Alsop Team Leader - Audio Visual Services	Email: d.g.alsop@ncl.ac.uk Telephone: +44 (0)191 222 3455
Mr Paul Briganti AV/IT Technician	Email: paul.briganti@ncl.ac.uk
Mr Colin Fahey Senior AV/IT Technician	Email: colin.fahey@ncl.ac.uk Telephone: +44 (0)191 222 8061
Mr Ian Grunhut Senior AV/IT Technician	Email: ian.grunhut@ncl.ac.uk Telephone: 6637 or 6679
Mr Lee Harrison AV/IT Technician	Email: lee.harrison@ncl.ac.uk Telephone: +44 (0)191 222 6637
Mr Andy Ramsey AV/IT Technician	Email: andy.ramsey@ncl.ac.uk Telephone: +44 (0)191 222 6637
Mr David Robson Senior AV/IT Technician	Email: d.j.robson@ncl.ac.uk Telephone: 222 6637/6679/8061
Mr Michael Savage Senior AV/IT Technician	Email: michael.savage@ncl.ac.uk Telephone: +44 (0)191 222 6637
Mrs Susan Tarlarini SAS/TVS Administrator	Email: susan.tarlarini@ncl.ac.uk Telephone: +44 (0)191 222 6633

TV & Video Conferencing

Manager - TV & Video Conferencing
Mr Urwin Wood Team Manager	Email: urwin.wood@ncl.ac.uk Telephone: +44 (0)191 222 6950

TV & Video Conferencing Team
Mr Stephen Bradwel Senior Television Services Technician	Email: s.g.bradwel@ncl.ac.uk Telephone: +44 (0)191 222 7707
Mr Kevin Dick Senior Television Services Technician	Email: kevin.dick@ncl.ac.uk Telephone: +44 (0)191 222 7707

Hardware Maintenance & Software Support

Manager - Hardware Maintenance & Software Support
Mr Ian Rutherford HMSS Manager	Email: ian.rutherford@ncl.ac.uk Telephone: +44 (0)191 222 7790

Hardware Maintenance & Software Support Team
Mr Ian Gibson Technician	Email: i.j.gibson@ncl.ac.uk Telephone: +44 (0)191 222 7661
Mr Alan Murphy Technician	Email: alan.murphy@ncl.ac.uk Telephone: +44 (0)191 222 7661
Mr Christopher Schroeder Technician	Email: chris.schroeder@ncl.ac.uk Telephone: +44 (0)191 222 8073

PCCS Admin Support

Manager - PCCS Admin Support
Mr Steve Donoghue Team Manager (CAST)	Email: steve.donoghue@ncl.ac.uk Telephone: +44 (0)191 222 5327

PCCS Admin Support Team
Mrs Sam Bowman Computing Officer	Email: sam.bowman@ncl.ac.uk Telephone: +44 (0)191 222 6337
Mr Andrew Fisher Team Leader	Email: andrew.fisher@ncl.ac.uk Telephone: +44 (0)191 222 5197
Mr Paul Roberts Computing Officer	Email: p.t.roberts@ncl.ac.uk Telephone: +44 (0)191 222 5328
Mr David Slaven Computing Officer (PC Support)	Email: david.slaven@ncl.ac.uk Telephone: +44 (0)191 222 7973
Mr Steve Snowball Computing Officer	Email: j.s.snowball@ncl.ac.uk Telephone: +44 (0)191 222 5198

ASSD & Web Services

Manager - ASSD & Web Services
Mrs Janet Wheeler Manager, Academic Services Support & Development and Web Services	Email: j.e.wheeler@ncl.ac.uk Telephone: +44 (0)191 222 8062

Academic Services Support & Development

Academic Services Support & Development Team
Mr Mark Agar Computing Officer	Email: mark.agar@ncl.ac.uk Telephone: +44 (0)191 222 6630
Mr Philip Harle Computing Officer	Email: philip.harle@ncl.ac.uk Telephone: +44 (0)191 222 8459
Mrs Gillian Lynch Service Development Analyst	Email: gill.lynch@ncl.ac.uk Telephone: +44 (0)191 222 8029
Mr Andrew Martin Computing Officer	Email: andrew.martin@ncl.ac.uk Telephone: +44 (0)191 222 8802
Mr David Masters Computing Officer	Email: david.masters@ncl.ac.uk Telephone: +44 (0)191 222 7799
Mr David Sharples ASSD Team Leader	Email: dave.sharples@ncl.ac.uk Telephone: +44 (0)191 222 8097
Mr Lindsay Stutchbury Senior Computing Officer	Email: lindsay.stutchbury@ncl.ac.uk Telephone: +44 (0)191 222 6695

Information Applications & Delivery

Information Applications & Delivery Team
Mr Dave Churchley Web Analyst	Email: dave.churchley@ncl.ac.uk Telephone: +44 (0)191 222 8248
Miss Nuala Davis Specialist Advisor-Assistive Technology	Email: nuala.davis@ncl.ac.uk Telephone: +44 (0)191 222 5680
Mr Gary Davison IAD Team Leader	Email: gary.davison@ncl.ac.uk Telephone: +44 (0)191 222 8250
Miss Joanne Robinson Communications Officer	Email: jo.robinson@ncl.ac.uk Telephone: +44 (0)191 222 8115
Mr Sunil Rodger Computing Officer	Email: sunil.rodger@ncl.ac.uk Telephone: +44 (0)191 222 5184
Mr Paul Thompson Web Development Officer (Senior Web Analyst)	Email: p.thompson@ncl.ac.uk Telephone: +44 (0)191 222 3483

Middleware

Middleware Team
Mr Chris Franks Web Analyst	Email: chris.franks@ncl.ac.uk Telephone: +44 (0)191 222 3574
Mr Jan Hesselberth Computing Officer	Email: jan.hesselberth@ncl.ac.uk Telephone: +44 (0)191 222 8243
Mr Richard James Computing Officer	Email: richard.james@ncl.ac.uk Telephone: +44 (0)191 222 8638
Mr Caleb Racey Middleware Team Leader	Email: caleb.racey@ncl.ac.uk Telephone: +44 (0)191 222 5916

Service Development

Infrastructure Services

Assistant Director
Mr Jason Bain Assistant Director Infrastructure	Email: j.n.bain@newcastle.ac.uk Telephone: +44 191 222 8461

Networks & Information Security

Manager - Networks & Information Security
Mr Lawrence Thompson Network & Information Security Manager	Email: lawrence.thompson@ncl.ac.uk Telephone: +44 (0)191 222 8118

Networks

Networks Team
Mr Ian Alder Senior Computing Officer	Email: i.e.alder@ncl.ac.uk Telephone: +44 (0)191 222 5808
Mr Paul Coates Senior Computing Officer	Email: paul.coates@ncl.ac.uk Telephone: +44 (0)191 222 7986
Mr Steven Coutts Computing Officer	Email: steven.coutts@ncl.ac.uk Telephone: +44 (0)191 246 4497
Mr Jeffrey Craig Computing Officer	Email: jeffrey.craig@ncl.ac.uk Telephone: +44 (0)191 222 8167
Mr Stuart Frost Computing Officer	Email: stuart.frost@ncl.ac.uk Telephone: +44 (0)191 222 3443
Mr Michael Lancastle Computing Officer	Email: m.r.lancastle@ncl.ac.uk Telephone: +44 (0)191 222 7958

IT Systems Security

IT Systems Security Team
Mr Michael Ellison Computing Officer (IT Systems Sec)	Email: m.h.ellison@ncl.ac.uk Telephone: +44 (0)191 222 8177
Mr Terence Lawrence Senior Computing Officer(IT Systems Sec)	Email: terry.lawrence@ncl.ac.uk Telephone: +44 (0)191 222 3460

Network Technicians

Manager - Network Technicians
Mr Vincent Bilton Team Manager (Network Install and Maint)	Email: v.j.bilton@ncl.ac.uk Telephone: +44 (0)191 222 7943

Network Technicians Team
Mr Darren Fox Network Technician	Email: d.a.fox@ncl.ac.uk Telephone: +44 (0)191 222 7840
Mr Malcolm Green Technician	Email: malcolm.green@ncl.ac.uk Telephone: +44 (0)191 222 8156
Mr Stuart Hay Senior Network Technician	Email: stuart.hay@ncl.ac.uk Telephone: +44 (0)191 222 8082

Unix & Windows Infrastructure

Manager - Unix & Windows Infrastructure
Mr Paul Haldane Manager, Infrastructure Systems	Email: paul.haldane@ncl.ac.uk Telephone: +44 (0)191 222 8225

Unix

Unix Team
Mr Quentin Campbell Systems Programmer	Email: q.g.campbell@ncl.ac.uk Telephone: +44 (0)191 222 8209
Mr Jon Dowland UNIX Computing Officer	Email: jon.dowland+myprofiles@ncl.ac.uk Telephone: +44 (0)191 222 7938
Mr Peter Harvey Computing Officer	Email: peter.harvey@ncl.ac.uk Telephone: +44 (0)191 222 8172
Mr Gavin Younger Senior Computing Officer (UNIX)	Email: gavin.younger@ncl.ac.uk

Windows Infrastructure

Manager - Windows Infrastructure
Mr David Clark Team Manager ( Windows Infrastructure)	Email: d.j.clark@ncl.ac.uk Telephone: +44 (0)191 222 8950

Windows Infrastructure Team
Mr Michael Carrick Computing Officer	Email: m.s.carrick@ncl.ac.uk Telephone: +44 (0)191 222 7981
Ms Adele Davison Computing Officer - Windows Infrastructure Team	Email: adele.davison@ncl.ac.uk Telephone: +44 (0)191 222 7505
Mr John Donaldson Computing Officer	Email: john.donaldson@ncl.ac.uk Telephone: +44 (0)191 222 3562
Dr Christopher Groom Computing Officer	Email: c.groom@ncl.ac.uk Telephone: +44 (0)191 222 8157
Mr Jonathan Noble Computing Officer	Email: j.o.noble@ncl.ac.uk Telephone: +44 (0)191 222 8079
Mr James Pocock Computing Officer	Email: james.pocock@ncl.ac.uk Telephone: +44 (0)191 222 8174

Telecommunications

Manager - Telecommunications
Mr Ken Hazon Telecommunications Manager	Email: ken.hazon@ncl.ac.uk Telephone: 0191 222 5050

Telecommunications Team
Miss Christine Brown Telecoms Admin Assistant	Email: christine.brown@ncl.ac.uk Telephone: +44 (0)191 222 5454
Mr John Dunn Telecoms Officer	Email: j.a.dunn@ncl.ac.uk Telephone: +44 (0)191 222 6222
Mr Philip Parker Telecommunications Assistant	Email: philip.parker@ncl.ac.uk Telephone: +44 (0)191 222 8999
Mr Stephen Zajac Telecommunications Assistant	Email: steve.zajac@ncl.ac.uk Telephone: +44 (0)191 222 3630

Business Applications

Assistant Director
Mr John Hills Assistant Director Business Applications	Email: john.hills@ncl.ac.uk Telephone: +44 191 222 5163

HR & CRM

Manager - HR & CRM
Miss Janet Watson SAP Team Manager	Email: janet.watson@ncl.ac.uk Telephone: +44 (0)191 222 5738

HR & CRM Team
Mrs Carol Gordon Senior Business Systems Analyst	Email: c.l.gordon@ncl.ac.uk Telephone: +44 (0)191 222 5311
Miss Dawn Hodgkins Senior Business Systems Analyst	Email: dawn.hodgkins@ncl.ac.uk Telephone: +44 (0)191 222 8961
Mr Robert Shuttle Senior Business Systems Analyst	Email: robert.shuttle@ncl.ac.uk Telephone: +44 (0)191 222 3554
Mr Graham Sowerby Senior Business Systems Analyst	Email: graham.sowerby@ncl.ac.uk Telephone: +44 (0)191 222 8808

Application Development (SAP)

Application Development (SAP) Team
Mrs Christine Basken Senior Systems Analyst/Developer	Email: christine.basken@ncl.ac.uk Telephone: +44 (0)191 222 5150
Mr Alan Cecchini SAP Development Team Manager	Email: a.t.cecchini@ncl.ac.uk Telephone: +44 (0)191 222 5351
Mr Malcolm Clark Senior Systems Analyst/Developer	Email: malcolm.clark@ncl.ac.uk Telephone: +44 (0)191 222 3468
Mrs Clare Johnson Senior Systems Analyst/Developer	Email: clare.johnson@ncl.ac.uk Telephone: +44 (0)191 222 5186

Student Management

Manager - Student Management
Mrs Karen Wilson SAP Team Manager	Email: k.a.wilson@ncl.ac.uk Telephone: +44 (0)191 222 5166

Student Management Team
Mrs Barbara Barker Business Systems Analyst	Email: barbara.barker@ncl.ac.uk Telephone: +44 (0)191 222 3925
Mr John Hulme Business Systems Analyst	Email: john.hulme@ncl.ac.uk Telephone: +44 (0)191 222 5167
Miss Sandra Knauer Senior Business Systems Analyst	Email: sandra.knauer@ncl.ac.uk Telephone: +44 (0)191 222 5165
Mr Peter Service Senior Business Systems Analyst	Email: peter.service@ncl.ac.uk Telephone: +44 (0)191 222 3870
Mr Mark Young Senior Business Systems Analyst	Email: mark.young@ncl.ac.uk Telephone: +44 (0)191 222 5518

Finance & Logistics

Manager - Finance & Logistics
Mr Peter Hogan SAP Team Manager	Email: peter.hogan@ncl.ac.uk Telephone: +44 (0)191 222 5361

Finance & Logistics Team
Mrs Kate Fletcher Senior Business Systems Analyst	Email: kate.fletcher@ncl.ac.uk Telephone: +44 (0)191 222 6369
Mr Michael Porter Business Systems Analyst	Email: michael.porter@ncl.ac.uk Telephone: +44 (0)191 222 8960
Mrs Vikki Williams Business Systems Analyst	Email: vikki.williams@ncl.ac.uk Telephone: +44 (0)191 222 8031

Business Intelligence

Manager - Business Intelligence
Mrs Chris Pickard SAP Team Manager	Email: chris.pickard@ncl.ac.uk Telephone: +44 (0)191 222 5883

Business Intelligence Team
Mr Andrew Norvell Senior Systems Analyst/Developer	Email: andy.norvell@ncl.ac.uk Telephone: +44 (0)191 222 5882
Miss Fiona Reynolds Senior Systems Analyst/Developer	Email: fiona.reynolds@ncl.ac.uk Telephone: +44 (0)191 222 8490

Support & Development (Non SAP)

Manager - Support & Development (Non SAP)
Mr Michael Stephenson Manager Applications Dev Unit	Email: mike.stephenson@ncl.ac.uk Telephone: +44 (0)191 222 5172

Support & Development (Non SAP) Team
Mr Robin Booth Senior Systems Analyst/Developer	Email: robin.booth@ncl.ac.uk Telephone: +44 (0)191 222 6334
Mr Anthony Griffiths Senior Systems Analyst/Developer	Email: anthony.griffiths@ncl.ac.uk Telephone: +44 (0)191 222 5174
Mr Russell Phillips Systems Analyst/Developer	Email: russ.phillips@ncl.ac.uk Telephone: +44 (0)191 222 5117
Mr Justin Ramel Senior Systems Analyst/Developer	Email: justin.ramel@ncl.ac.uk Telephone: +44 (0)191 222 7987
Mr Andrew Vickers Senior Analyst/Developer	Email: andrew.vickers@ncl.ac.uk Telephone: +44 (0)191 222 5173

Technical Support

Manager - Technical Support
Mr Graham Parker SAP Team Manager	Email: graham.parker@ncl.ac.uk Telephone: +44 (0)191 222 5023

Technical Support Team
Mr Nick Blake SAP Basis Administrator	Email: nick.blake@ncl.ac.uk Telephone: +44 (0)191 222 7468
Mr Christopher Burns Senior SAP BASIS Administrator	Email: c.burns@ncl.ac.uk Telephone: +44 (0)191 222 6338
Mr Bill Martin Senior SAP BASIS Administrator	Email: bill.martin@ncl.ac.uk Telephone: +44 (0)191 222 3459
Mr Mark Rennie Senior SAP BASIS Administrator	Email: mark.rennie@ncl.ac.uk Telephone: +44 (0)191 222 6370
Mr Stephen Winter Senior SAP BASIS Administrator	Email: stephen.winter@ncl.ac.uk Telephone: +44 (0)191 222 3458

Internal Businesses

Netskills

Manager - Netskills
Mr David Hartland Netskills DIrector	Email: d.w.hartland@ncl.ac.uk Telephone: +44 (0)191 222 8087

Netskills Team
Dr Robert Allen Business Development Manager	Email: r.s.allen@ncl.ac.uk Telephone: +44 (0)191 222 7967
Mr William Allen Netskills Consultant Trainer	Email: w.h.a.allen@ncl.ac.uk Telephone: +44 (0)191 222 5003
Mrs Helen Blanchett Netskills Consultant Trainer	Email: helen.blanchett@ncl.ac.uk Telephone: +44 (0)191 222 5002
Mr Steven Boneham Netskills Consultant Trainer	Email: s.p.boneham@ncl.ac.uk Telephone: +44 (0)191 222 5002
Mr Marc Dobson Netskills Consultant Trainer	Email: marc.dobson@ncl.ac.uk Telephone: +44 (0)191 222 5002
Mr Anthony Gladdish Assistant Computing Officer	Email: a.j.gladdish@ncl.ac.uk Telephone: +44 (0)191 222 5003
Mr Daniel McAtominey Netskills Consultant Trainer	Email: daniel.mcatominey@ncl.ac.uk Telephone: +44 (0)191 222 5002
Hanna Miettinen Netskills Consultant Trainer	Email: hanna.miettinen@ncl.ac.uk
Mr Jamie Stogden	Email: j.p.stogden@ncl.ac.uk
Mr Carl Vincent Netskills Systems Manager	Email: c.a.vincent@ncl.ac.uk Telephone: +44 (0)191 222 5003
Mrs Lisa Vincent Training & Admin Co-ordinator	Email: lisa.vincent@ncl.ac.uk Telephone: +44 (0)191 222 5008
Mr Christopher Young Netskills Senior Consultant Trainer	Email: chris.young@ncl.ac.uk Telephone: +44 (0)191 222 5003

Data Management Services

Manager - Data Management Services
Ms Carol Hellier Data Management Service Manager	Email: carol.hellier@ncl.ac.uk Telephone: +44 (0)191 222 8069

Data Management Services Team
Mrs Susan Carrick Operations Manager	Email: s.e.carrick@ncl.ac.uk Telephone: +44 (0)191 222 8883
Mrs Wendy Fairbairn Homeworker Training & Support Officer	Email: wendy.fairbairn@ncl.ac.uk Telephone: +44 (0)191 222 8081
Mrs Marie Foster Homeworker Training & Support Officer	Email: marie.foster@ncl.ac.uk Telephone: +44 (0)191 222 8081
Ms Linda Grahamslaw Project Despatch Office Administrator	Email: linda.grahamslaw@ncl.ac.uk
Mr K Rajiah Computing Officer	Email: kevin.rajiah@ncl.ac.uk Telephone: +44 (0)191 222 3502
Mrs Anne Stephenson Project Despatch Office Administrator	Email: anne.stephenson@ncl.ac.uk

Newcastle University, NE1 7RU, United Kingdom, Telephone: (0191) 222 6000
From outside the UK dial +44 191 222 6000

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Last updated 1 June, 2009 © 2010 Newcastle University