Newcastle University

Checklist for ISS Help Desk Advisers

Cookson Clusters

• Send a short email to Jamie Devlin to confirm arrival.
• Tidy and Fill Fell Printers.
• Power on Fell Monitors and Check Machines for Faults.
• Tidy and Fill Pool Printers.
• Power on Pool Monitors and Check Machines for Faults.
• Tidy and Fill Linn, Dene, Glen (5th Floor) Printers.
• Power on Linn, Dene, Glen Monitors and Check Machines for Faults.
• Visit the Walton Library main desk (5th Floor) and ask if any lost USB pens have been handed in - if so, they take them back to the advisers draw in the Fell.
• Report any faults to x5999.
• Send a short email to Jamie Devlin to confirm exit.

Old Library Cluster (OLUA)

• Turn on Monitor for Cluster Display (First Session Only).
• Send a short email to Jamie Devlin to confirm arrival.
• Tidy and Fill Printers.
• Power on Monitors and Check Machines for Faults.
• Report any faults to x5999.
• Send a short email to Jamie Devlin to confirm exit.

Robinson Library Clusters

• Collect Keys from Porter (First Session Only).
• Turn on Monitor for Cluster Display (First Session Only).
• Open Barn Cluster and switch light on (First Session Only).
• Send a short email to Jamie Devlin to confirm arrival.
• Tidy and Fill Tyne Printers.
• Power on all Monitors and Check Machines for faults.
• Tidy and Fill Tees Printers (Room 160).
• Power on all Monitors and Check Machines for faults in Tees Cluster.
• Report any faults to x5999.
• Send a short email to Jamie Devlin to confirm exit.
• Return Keys for Porter (Last Session Only)