Please note : These guides are not intended as user documentation: they are for use by Help Desk staff when assisting users with the specific problems described. Users are free to use the documentation stored here, but do so at their own risk.
Lost USB Pens (Set Author in Windows Explorer)
Writing files to a CD
Repair Microsoft Office Document (Word, Excel, PowerPoint etc)
Compress Pictures in Word Document
Compress Pictures in PowerPoint Document
University filestore Information (ISS Webpage)
Connecting to H Drive (My Documents) using Webfolders from Off-Campus (ISS Webpage)
Fix Profile space when over-quota
Recover damaged or deleted files using Shadow Copy (ISS Webpage)
List of colour printers and scanners
Print A3 in PowerPoint 2007
Print A3 in Word 2007Print A3 in Adobe Acrobat (PDF)
Print from Blackboard
Print numerous pages to 1 sheet in Word, PowerPoint or Adobe Acrobat (PDF)
Problems buying printer credit online
Problems printing PDF files
Install Remote Application Service Software on own Machine (ISS Webpage)
Full Setup (v10.2 - v10.4)
Full Setup (v10.5+ Leopard)
Android Phones Wireless and Email Setup
Blackberry Wireless and Email Setup
iPhone, iPod Touch and iPad Wireless and Email Setup
Setting up VPN and/or wireless (ISS user document)
Setting up Wireless/VPN (ISS Webpage)
Setting up VPN (ISS user document)
Install VPN adaptor if it is missing
Docking and Wireless (ISS Webpage)
Firewalls
Using System Restore
Unable to get Webpages - Reset Internet Explorer Settings
Unable to get IP address - Winsockfix
Unable to create VPN ConnectionWindows XP - Manual Setup
Windows Vista - Maunal Setup
ISS user documentation
Remote Application Service (RAS)
ISS Print service (including credits on-line)