New Connections - Mobile Phones
New Connections are brand new contracts for those who require mobile access, but currently do not have a mobile device (Handset or Dongle).
If you already have a mobile number and want a different handset, please see Upgrades.
How to order:
Ordering a new mobile phone (and number) is as simple as:
Step 1 - Choose Handset Type
| Handset Type | Basic Calls/Text |
Smartphone |
| Handset Usage | Basic Calls and Texts | Multiple Uses inc. Email/Calendar |
| Handset Name | Nokia C1-02 | Nokia Lumia 710 |
| Order Codes | New Connections GNKN4349 | New Connections ONKN3354 |
| Device Image |  |
 |
| Battery Talk time | 4 hrs / 22.5 days | 7.5 hrs / 16 days |
| Data Connections | Bluetooth | EDGE/3G/WiFi |
| Frequencies (Bands) | Dual | Quad |
| Camera | No Camera | 5 Megapixel |
| Operating System | Nokia Symbian | Windows Phone 7.5 |
| Cost | £40 | £210 |
Orange do not operate a returns policy on the OGC contract, ensure you are happy with your handset choice BEFORE you order, as it cannot be changed afterwards.
Step 2 - Price Plan, Care, Data Bundle, Roaming
Decide if you require insurance:
- 'With Care' means your handset is insured. (Recommended for high value handsets)
- 'Without Care' means your handset is not insured.
All new connections are added on Price Plan 5. (Line Rental and call costs can be found under the "Costs" link on the left.)
All new Smartphone connections will have a 500 MegaByte data 'bundle' added. (You can go PAYG but will be charged £1 per MB) (If you are a regular international traveller, please see Roaming Device Bundles under the Roaming heading for an alternative data bundle)
You can indicate if roaming is required by circling your choice on the internal purchase requisition.
Step 3 - Submit an Order
Submit an internal purchase requisition to Telecoms office to arrange ordering. To help ensure that you provide all the necessary information and reduce the chance of your request being rejected, please use the template IPR below.
Template Purchase Requisition for New Connections (Complete 1 form per new connection)
(Reduce the chance of your order being rejected: Ensure that your internal purchase requisition is signed by your line manager and by the head of school/service. Please do not send us an unsigned word document as it can not be processed. It should be printed, signed using ink and either scanned as a PDF and emailed to telecoms@ncl.ac.uk or faxed to 5800)
Contract Observations:
When you submit an order to telecoms for a new mobile (and upgrades where you change your price plan), you are entering into a 24 month rolling contract with Orange, which does not terminate automatically after the 24 month minimum term.
The contract you enter into is the same as contract phones which you may personally have; there are strict conditions which must be adhered too, including buying out contracts which are within the 24 month minimum and not being able to swap handsets/SIM cards between handsets. Orange tie the SIM card number and IMEI number of the handset together and know when they have been changed, doing so will invalidate your warranty which you will still pay a monthly charge for.
Telecoms involvement is procurement, we do not administer mobile phones, they are simply ordered from Orange via our office, where we will endeavour to offer you the best advice and ensure that you have the correct services to support mobility.
New Connections - Mobile Broadband (Data Cards/Dongles)
A note on Mobile Broadband: All of the mobile operators sell and advertise these devices as alternatives to fixed line broadband. This is very misleading as it is common to expect the same speeds and service in comparison. Please do not compare the two services. They are not the same and you wll never experience the speeds advertised by the operators. Please consider mobile broadband as slow and unreliable, this is after all, the feed back given to us from existing mobile broadband users and the experience telecoms have had from using these devices at various locations in and around main campus.
Ordering mobile data cards/dongle is an easy 3 step process:
Step 1 - Choose Data Card, USB Dongle or Sim only
| SIM only | Huawei E367 | ZTE MF192 | Express Card |
|
| Device |  |
 |
 |
 |
| Cost | Free on all contracts | £15 12 Month Free on other contracts |
Free on all contracts | £55 12 month contract £15 18 month contract |
| Order Code | OJTF6443 | OHUN4311 | OZTN4327 | OHUN4307 |
SIM only - Only the SIM card is required (for use with notebooks with a built-in 3G modem)
HUAWEI E367/ZTE MF192 - Standard USB modem
Express Card - Your notebook must have a PC Express slot (if your unsure, please speak to your local IT support person to confirm this before ordering)
Step 2 - Data plan and contract length
BEW = Business Everywhere
| Data Plans | Cost | Allowance | Contact Length |
BEW Unlimited 12 |
£25 | 10GB (UK) | 12 Months |
| BEW Unlimited 18 | £20 | 10GB (UK) | 18 Months |
| BEW Unlimited 24 | £15 | 10GB (UK) | 24 Months |
| BEW 9 to 5 (24) | £10 | 10GB (UK) | 24 Months |
| BEW 5 to 9 (24) | £10 | 10GB (UK | 24 Months |
| SIM BEW Unltd 12 | £22 | 10GB (UK) | 12 Months |
| SIM BEW Unltd 18 | £18 | 10GB (UK) | 18 Months |
| SIM BEW Unltd 24 | £13 | 10GB (UK) | 24 Months |
| BEW UK & Abroad (Europe) | £60 | 10GB (UK) 200MB Int'l | 24 Months |
| BEW UK & Abroad (Worldwide) | £85 | 10GB (UK) 200MB Int'l | 24 Months |
All of the mobile carriers in the UK describe their data packages as "Unlimited". They are limited, by a Fair Use Policy to the 'Allowance' shown above.
Step 3 - Submit an order
Submit an internal purchase requisition using the template below:
Template Purchase Requisition for New Mobile Broadband
Delivery Timescales
Since the introduction of the new P2P project, an expert buyer will place the order with Orange. Telecoms cannot give you advice on when they will do this, or when your order is expected to arrive. Please call 8009 for information on your orders.
Once Orange confirm the order (and there are no delays from Orange such as no stock), the order should arrive within 72 hours and you will be advised when you can collect the handset/dongle.