ISS receives no direct allocation (either RAM or via cost-drivers) for the University Telecoms Service. FMBSG mandates that ISS recovers all costs relating to the University Telecoms Service from its customers.
Costs include:
· The professional staff required to operate the University Telecoms Service;
· Salary contribution for the University Switchboard Service;
· Maintenance and development of the University PABX (telephone exchange);
· Call/rental charges incurred by customers.
The cost recovery methods are:
· A rental charge for each exchange line (presently £55 per annum);
· A mark-up on the cost of all calls placed via the University PABX;
· Time and materials cost-recovery for capital works and other projects (e.g. installation of new exchange lines; moves and changes).