Help and Advice
Online and telephone support is centred upon the IT Service Desk, which aims to provide a single point of contact for any enquiry about ISS services.
Cluster Room IT Support Desks, located in the two main cluster rooms provide face to face help. Support here consists of "first aid" advice intended mainly for users of the cluster services.
IT Service Desk staff administer all login names, filestore allocations, etc. They are based in Claremont Tower, Grd Floor.
Each University School has a Computing Officer: he or she provides the best possible link between departmental users with their localised requirements, and the central technical expertise within ISS.
ISS documentation provides brief guides on how to get the best out of various services, without burdening the reader with unnecessary information.
Please contact us via the IT Service Desk with any suggestions you may have for improving our advisory services.