Contacting the IT Service Desk

Contact the IT Service Desk by:

Calls outside the standard opening hours, will be passed automatically to the Out of Hours support service (below).

Out of hours help

You can use 5999 as above – outside normal hours it will go through to the Out of Hours service. Or, you can use any of these alternatives:

  • Telephone: 0191 243 7993
  • Freephone: 0800 694 4402
    (please note that 0800 numbers may incur a charge if you are using a mobile phone).
  • Text Message: +44 77 81 48 27 86
    (starting your text with your ISS Login Name - e.g. a6234543)

The Out of Hours Helpline service is run as a joint venture by the five NorMAN universities.