Help & Support

Before asking for help, we recommend that you check for an answer within these pages. This is commonly much quicker than raising a support request.

We do acknowledge that we can't answer everything here though! You might also like to try using the University search engine, or Google to find alternative information sources.

There is a large amount of information for web developers in the web development resources section.

If you are unable to find an answer to your query, please email it.servicedesk@ncl.ac.uk, providing as much detail about your problem as possible. This might include (but isn't limited to):

  • Your username
  • A URL where we can see the problem
  • Full details of any error messages
  • If the problem is intermittent, the time(s) the error took place
  • Details of anything you have done to try and solve the problem

The more information you are able to provide, the better the chance that we can resolve your issue quickly.

Please remember that our primary responsibility is to support and maintain official sites within the University so requests for supporting personal sites might sometimes take a little longer. We'll do our best to deal with your problems as soon as we can.