Your Smartcard
Your Smartcard is your University ID Card: you should carry it with you at all times.
(You don’t need to actually wear it – see below.)
The Smartcard has...
- Your photo, name and your Student Number. University staff may sometimes ask to see your Smartcard.
- A chip embedded in the card, used for access to buildings. In most cases you can just hold the card close to the reader at the door – it can stay in your wallet, purse, or even in your bag.
- A barcode, used by the University Library for book loans etc.
- By “loading” cash on your card, you can use it for photocopying in the University Libraries.
- For students, it shows membership of the National Union of Students (on the reverse of the card). Note that NUS offer other cards for “extra”discounts.
What happens if I lose or damage my card?
There is a replacement charge of £10.00 for lost or damaged cards, so store your card carefully. For more details see the Smartcards website.
Where do I get my Smartcard?
Smartcard issue is part of completing your Registration with the University. Most students get their cards in the first week of term, at the special Smartcard Issue location in the King’s Road Centre (shown at the centre of this map).
After the first week of term (“Registration Week”) Smartcards are issued at the University Libraries (see below).
Who runs the Smartcard service?
It’s run jointly by ISS and the University Library: ISS runs the systems, whilst the Library issues cards and deals with customer enquiries.
Help?
Smartcard enquiries are dealt with at the Robinson Library or at the Walton Library (Medical School).
Or, you can email it.servicedesk@ncl.ac.uk (This is the best option if you have problems with access to buildings.)
Or, you can phone the ISS IT Service Desk on extension 5999.
Do not lend your Smartcard!
You must not loan your Smartcard to anyone else, and you must not let others into Smartcard-controlled buildings. These are University Disciplinary offences.