My team support 3 key services for ISS.
Support and administration of desktop hardware and mobile devices including the provision and ongoing maintenance of equipment to PSS staff.
Support and administration of ISS PC cluster hardware including provision and maintenance.
Smartcard administration and access control.
After a short time at Newcastle Airport I trained in a multi disciplinary technical role covering a range of Physics based skills ranging from Palaeontology, laser technologies, electronics and mechanical engineering and even glass blowing!
After joining the Computing Service I was involved in development and production of in-house designed NUMAC network infrastructure equipment before taking a key role in the early development of the University Micro-maintenance Scheme, setup around 1987 and at its peak providing hardware support to around 7000 PC systems and peripherals.
I then moved to a role providing management of PC installation and maintenance for the developing Computing Service Cluster rooms, taking responsibility for procurement, installation, security and ongoing cover for around 1200 systems in approximately 30 clusters.
My current role is to manage the Desktop Support team for Professional Support Services, providing replenishment, deployment and ongoing support for desktop systems and mobile devices.
Managed services are also provided to ISS for cluster rooms, provision of hardware and ongoing support.
Our team also manages Smartcard and Access Control administration for the Campus, maintaining data, daily updates of records and access control throughout the Campus.
1980 ONC Electronics Engineering.
1982 HNC Electronics Engineering.
1983 HTEC Endorsement.
1987 BSc Physical Electronics.
1977-1981 Trainee, School of Physics, University of Newcastle.
1981-1986 Electronics development, Computing Laboratory.
1987-1994 Micro-maintenance scheme, Computing Service.
1994-2002 Cluster room hardware management, Computing Service.
2002-2010 IT manager, ISS staff desktop support, ISS Cluster rooms and Smartcard & Access Control.