Newcastle University

Faults

If your phone has gone dead, in the first instance plug in another handset if available, wait 15-20 seconds. If you still have a dead line then report it as a fault to the IT Service desk on extension 5999 or email it.servicedesk@ncl.ac.uk, Telecoms Office on extension 8000 between 8.30 a.m. and 5.00 p.m or email telecoms@ncl.ac.uk . If you report a fault by telephone, please also send the details by email to enable us to monitor and track the fault report. Faults reported by email will be acknowledged and attended to in accordance with the Service Level Agreement below.

Please provide the following information:

• The extension number of the line you are reporting
• You should give a clear and concise description of the nature of the fault
• Your name or the name of another person we can liaise with in your absence
• If possible, an alternative number to contact you on, or an email address
• The full location details of where the line is located, i.e. Room number, Floor, Building etc (it may not be necessary for an engineer to visit the room, if possible the fault will be dealt with remotely)
• Hours of access to the room
• If the line is connected via a (CAT5) computer outlet, please advise the outlet number and (PR) Patch Room number (these details can be found printed on the top of the outlet)