Service Definition

Service Description

ISS provides support, advice and guidance on a range of accessibility issues.

Features

  • Advice and guidance on a range of assistive technology solutions and how to best integrate them into mainstream teaching and learning.
  • Work with software developers to ensure they are producing an accessible product.
  • Work with staff to help them to create accessible content that can be used by everyone.
  • They are responsible for defining the ISS Software Accessibility Standards to ensure the usability of a product, service environment or facility by people with the widest range of capabilities.

Users

All members of the University.

Service Hours

Consultation, advice and guidance: 09:00-17:00, Monday to Friday, excluding University closure periods.

Level of Service

We will work closely with developers and academics to ensure that all output meets the required standards.

Support and Documentation

Information on the ISS Software Accessibility Standards is available at http://www.ncl.ac.uk/itservice/accessibility-advice/designingaccessibleapplications/.

Information about creating accessible content is available at http://www.ncl.ac.uk/itservice/accessibility-advice/authoringaccessiblecontent/

Additional support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

Request Process

  1. Requests for consultations should be made through ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.
  2. A member of the team will contact the customer to give advice.
    1. If the customer is developing software they will need to complete the Application Test Form available at: http://www.ncl.ac.uk/itservice/accessibility-advice/authoringaccessiblecontent/

Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the ISS Request Fulfilment process.

User Responsibility

Developers must adhere to the ISS Software Accessibility Standards.

Costs

N/A