The service supports the training needs of University staff that need to be able to use the University’s administrative Business Systems.
Training covers the following key areas:
All staff using the University’s business systems.
Training sessions available during business hours, 08:30–17:00, Monday to Friday, excluding University closure periods.
Training website, supporting documentation, FAQs, and Online courses 24 hours a day, seven days a week. Context sensitive help for SAP R/3 available 24 hours a day, seven days a week, excluding SAP R/3 downtime.
Training bookings processed and confirmed within two working days.
The training course catalogue and all supporting documentation can be accessed at http://www.ncl.ac.uk/itservice/sap-training/.
The training course calendar can be accessed at http://www.ncl.ac.uk/itservice/sap-training/events/.
Additional support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.
To request training for a new user to SAP or training for additional SAP access, follow the instructions at http://www.ncl.ac.uk/itservice/adminsystems/sap/accesstosap/.
To request one-to-one training complete the booking form at http://saptraining.ncl.ac.uk/booking/dropinbooking.php.
Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.
Users are expected to comply with the regulations that are specified on the relevant User Registration form.
Users are expected to make use of the documentation before contacting the Service Desk for help.
N/A (Non-attendance of a booked training course may incur a £50 cancellation fee).