Service Definition

Service Description

The provision of desktop PCs, software and printers for students, in an environment conducive to studying.

Features

  • Over 1300 PCs in almost 40 locations
  • 24 hour access to some clusters
  • Wide range of software
  • A4 mono printers in all cluster rooms and A3 and A4 colour printers in some
  • Scanners in most cluster rooms
  • Some clusters are bookable by teaching staff

Users

Students and teaching staff.

Service Hours

Cluster opening hours are arranged locally depending on building opening times.

Level of Service

All IT equipment is checked and maintained regularly to ensure it’s in working order.

Support and Documentation

Information about the clusters (including locations and available software) is available at http://www.ncl.ac.uk/itservice/clusters/

Information about printing can be found at http://www.ncl.ac.uk/itservice/clusters/printing/.

Additional support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.

Request Process

Students:
To use the cluster facilities:

  1. Go to a cluster room (http://m.ncl.ac.uk/iss/)

To buy print credits:

  1. Go to https://printing.ncl.ac.uk to buy online or pay by cash in the Robinson Library

Staff:
To book a cluster room for teaching:

  1. Book the room through Timetabling Services, see http://www.ncl.ac.uk/timetable/room.

Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the ISS Request Fulfilment process.

User Responsibility

Users must conform to the Rules of Use for IT systems.

Costs

PC cluster facilities are provided free of charge but there is a cost for printing; see https://printing.ncl.ac.uk for details.