Fault Reporting

If you encounter technical difficulties with the audio-visual facilities then please see below for the appropriate fault reporting process

FOR CENTRALLY SUPPORTED TEACHING SPACES

    • For emergency assistance telephone 82627 (or 0191 2082627 from a mobile) using the internal telephone provided; this should connect you directly to a member of the technical team. 

FOR NON-URGENT ISSUES OR FAULTS IN NON TEACHING SPACES 

    • Please Log a request via NU Service. Under Request Something, Select Audio Visual from the Left Hand List, then select AV Fault Form 

Please note that the IT Service are ONLY responsible for the audio visual/IT systems in rooms. 

Any faults related to room fabrics, furniture, heating or lighting must be raised with Estates Support Service (ESS).