The Purchasing system provides processes to allow users to order, receive and pay suppliers for goods and services.
The Sales system provides processes to allow users to sell and invoice customers for goods and services.
All University staff can raise a purchase requisition.
Shopping Carts can be created by staff with the appropriate SAP account and role based authorisations.
Approvals can only be carried out with users having the required financial authority (typically a role carried out by managers).
Systems are normally available and supported during core business hours 8.30 – 17.00hr Monday to Friday, excluding University closure periods. Certain systems are available, outside of the above hours but not normally supported.
The “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.
All data is securely held and backed-up daily.
An introduction to the University’s business systems starts at http://www.ncl.ac.uk/itservice/adminsystems.
Training guides, frequently asked questions and information about training courses are available from http://www.ncl.ac.uk/itservice/sap-training/.
Additional support is available via the IT Service Desk on 0191 208 5999 or firstname.lastname@example.org.
All incidents relating to this service will be handled according to the Incident Management and Major Incident Management processes.
Access to the core business systems:
To request changes to the system:
Requests for any other aspect of the service should be made via the IT Service Desk on 0191 208 5999 or email@example.com.
Users are expected to make use of the documentation before contacting the Service Desk for help.