Campus Messaging

Service Description

The Campus Messaging service displays a variety of information primarily of relevance to students on more than 20 large screens distributed across campus. Content for inclusion can be submitted via a simple web form or, alternatively, those who can regularly provide appropriate content may apply to become designated content providers.

Features

  • ISS manages a series of centrally supported screens displaying centrally provided content.
  • Other screens can be ‘adopted’ by the service and can be used to provide up to 50% local content. Such screens must be supported by a local computing officer.
  • ISS provides guidelines on the acquisition and suggestions for the management of screens suitable for use with the service.

Users

Any member of the University can submit content, which must comply with the published guidelines.

Service Hours

Consultation, advice and guidance: 09:00-17:00, Monday to Friday, excluding University closure periods.

Screen operating times: 08:00 – 18:00, Monday to Friday

The ISS “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.

Level of Service

Requests to publish any content submitted through the web form will be dealt with within three working days.

Support and Documentation

Documentation is available at http://www.ncl.ac.uk/itservice/campus-messaging. This includes information on:

  • submitting content and content guidelines;
  • becoming a content provider;
  • screen locations;
  • screen adoption;
  • considerations for setting up your own screen.

Local support contacts for adopted screens will be supplied with information on common faults to facilitate basic troubleshooting.

Additional support, as for all ISS services, is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk. For adopted screens we will attempt to resolve any reported issues remotely. If this is not possible, we will get in touch with the nominated local support for that screen to advise on possible solutions.

All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.

Request Process

To publish information:

Content may be submitted for editorial approval via http://www.ncl.ac.uk/itservice/campus-messaging

Requests to become a content provider should be made to it.servicedesk@ncl.ac.uk

To display the Campus Messaging presentation on your screen:

  1. Note the conditions of use and support arrangements and responsibilities.
  2. Email it.servicedesk@ncl.ac.ukwith the following information:
    1. a name and contact number for the person or team responsible for looking after the screen and its PC;
    2. the network name and IP address of the PC running the screen;
    3. the location of the screen.

Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the ISS Request Fulfilment process.

User Responsibility

Content

Users must comply with the guidelines for content provision: http://www.ncl.ac.uk/itservice/campus-messaging/contentprovision/contentguidelines.

Adopted screens

ISS must be kept informed, via it.servicedesk@ncl.ac.uk, of any changes to the information supplied for screen adoption.

The screen must be set to the resolution specified by ISS at http://www.ncl.ac.uk/itservice/campus-messaging/adoptedscreens.

In the event of irresolvable hardware issues it is the responsibility of the screen’s owner to arrange for the repair or replacement of any faulty equipment by an appropriate ISS approved external contractor and to cover any costs incurred.

Costs

There is no cost to publish information.

All costs associated with the purchase, support and maintenance of adopted screens will be borne by their owners. ISS will not be responsible for any costs incurred through the purchase of equipment that does not comply with their guidelines.