Videoconferencing

Service Description

Provide a fully managed and supported high quality videoconferencing service to allow one to one or multiple site meetings or events to take place across the world potentially reducing travel needs and costs for users.

Features

  • Events fully managed and supported by our technical team prior to and throughout your conference
  • A low carbon method of meeting
  • Allows individuals or groups at many locations to connect for meetings
  • Sharing of electronic information (dependant on facilities available at far site)

Users

University staff.

Service Hours

Consultation and advice: 08:30-17:00, Monday to Friday, excluding University closure periods.

Level of Service

We test connections with remote sites where applicable to ensure connectivity and quality of audio and video prior to a booked videoconference.

Support and Documentation

See http://www.ncl.ac.uk/itservice/videoconferencing.

Additional support is available via videoconferencing@ncl.ac.uk (x86633) or the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the Incident Management and Major Incident Management processes.

Request Process

To request a videoconference in a centrally managed venue please complete our web form at http://www.ncl.ac.uk/itservice/videoconferencing/hardwarevideoconferencing/requestprocess/

Requests for any other aspect of the service should be made using videoconferencing@ncl.ac.uk or via the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the Request Fulfilment process.

User Responsibility

All bookings must be made using our web booking request form.  We are unable to accept bookings made using any other method.

Costs

Videoconferencing services are provided free of charge to Newcastle University staff requiring the use of the facilities for legitimate University business during core University business hours. 

For events outside of core University business hours labour charges will be applied and requests are subject to resource availability