The VRE supports communication, collaboration and file sharing between members of a research group by securely providing a set of online tools to facilitate and enhance the research process.
It can be used from anywhere with an internet connection, enabling groups with geographically dispersed members (including those external to Newcastle University) to work together more efficiently.
Members of research groups with significant involvement at Newcastle University. Members can be both internal and external to the University.
24 hours a day, seven days a week.
The ISS “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.
Target availability: 99.95% of service hours, excluding advertised planned maintenance downtime. This equates to a target of no more than 23 minutes of unplanned outages per month.
All data held in the VRE is held securely and backed-up daily. In the event of a significant hardware failure, restoration of the service should be within 3 working days.
A user guide, containing basic information about how to use the VRE and its tools, is available at https://researchtools.ncl.ac.uk/access/content/public/ResearchTools_User_Guide.pdf.
Help documents, including context-sensitive help, are located within the VRE.
A guide for site administrators is provided to the site owner when a site is created. Click the following link to download this guide ResearchTools_Admin_Guide.pdf.
Further information is available from http://www.ncl.ac.uk/itservice/vre/.
Additional support is available via the ISS Service Desk on 5999 or email@example.com.
All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.
For access to the demo site to try out the features of the VRE:
To request a site for your research group:
For site owners, to register a new participant on the VRE so that you can add them to your site (as per the instructions in section 2 of the site administrators’ guide):
Members of a research group that has its own site should contact their group’s site administrator for access to the site.
Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or firstname.lastname@example.org.
All requests relating to this service will be handled according to the ISS Request Fulfilment process and dealt with within five working days.
Users are expected to make use of the documentation before contacting the Service Desk for help.