Computer Account Administration

Service Description

This service provides computer accounts (login IDs and passwords) for customers, which allow access to University computing facilities.

Features

A computer account allows access to:

  • Log on to a University provided computer and the campus network
  • A University email account
  • Centrally managed, private and secure filestore 
  • University provided desktop software
  • Corporate databases
  • Web applications and services
  • University wireless network

Users

  • Staff
  • Students
  • School/Service (Role Account)
  • Student Union/Society Accounts
  • Conference IDs for guest speakers, conference delegates and short term visitors

More information on eligibility can be found at http://www.ncl.ac.uk/itservice/account-admin/eligibility/.

Service Hours

08:00-17:00, Monday to Friday

Level of Service

Accounts will be created within two working days of receipt of a registration form.

Support and Documentation

Relevant documentation and forms can be found at http://www.ncl.ac.uk/itservice/account-admin/registeringforanaccount/.

Additional support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.

Request Process

Students

Student personal account

  1. Newcastle University Students have their ISS account (login, email and filestore) created automatically when they enrol with the University.
  2. Activation of the account is described at http://www.ncl.ac.uk/itservice/account-admin/registeringforanaccount/#Students.

Student society account (for a society website (Unix ID required) and/or a society email address)

  1. Complete the appropriate registration form:

Staff

Staff personal account

  1. Complete the Staff Registration form

School or service role account (for a school website (Unix ID required) and/or a school email address)

  1. Complete the School or Service ID Registration Form

Conference guest speaker account

  1. Conference speakers requiring access to a PC in a lecture theatre for a presentation will require a login ID.  These are issued by the Conference Office.

Conference delegates and short term visitors accounts (for wireless network access)

  1. The conference organiser or visiting staff should refer to the Guest Wireless Service pages for more information and details on how to register.

Union Society Staff:

  1. Complete the Union Society Staff Registration form

In all instances, account details will be posted to the customer once the account has been created.

Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the ISS Request Fulfilment process.

User Responsibility

All users are subject to strict Conditions of Use which can be found at http://www.ncl.ac.uk/itservice/rules/. Staff members sign the User Agreement, and students agree to this when they register with the University.

Costs

N/A