Provision and support of a range of desktop equipment, printing and mobile devices.
Professional Support Services staff, excluding Libraries and Sports Centre.
09:00-17:00, Monday to Friday, excluding University closure days.
Recommended hardware will receive a higher level of support than other hardware, which will be supported on a “reasonable endeavours” basis.
Support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.
All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.
Requests for any aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.
All requests relating to this service will be handled according to the ISS Request Fulfilment process.
The user must provide sufficient information. For example, when reporting a fault this could include the machine name, error messages and a detailed description of the problem and when requesting hardware this might include budget and timescale details.
There is no charge for this service, however, any hardware (other than ISS-funded staff desktop PC equipment) must be paid for.