Desktop Services (PSS)

Service Description

Provision and support of a range of desktop equipment, printing and mobile devices.

Features

  • Provision of hardware
  • Support of hardware
  • Support of managed desktop software
  • Support of pull printing service

Users

Professional Support Services staff.

Service Hours

09:00-17:00, Monday to Friday, excluding University closure days.

Level of Service

Recommended hardware will receive a higher level of support than other hardware, which will be supported on a “reasonable endeavours” basis.

Support and Documentation

Support is available via the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the Incident Management and Major Incident Management processes.

Request Process

Requests for any aspect of the service should be made via the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the Request Fulfilment process.

User Responsibility

The user must provide sufficient information. For example, when reporting a fault this could include the machine name, error messages and a detailed description of the problem and when requesting hardware this might include budget and timescale details.

Costs

There is no charge for this service, however, any hardware (other than IT Service-funded staff desktop PC equipment) must be paid for.