Paperless - Meetings

Paperless-Meetings

Service Description

The provision of a meeting management tool for all staff, accessed via a browser or using an app on handheld devices.

Features

  • Access to meetings from anywhere
  • Secure access to all meetings from one app (iOS, Android and Windows versions available) /browser
  • Possibility to go paperless to meetings
  • Intuitive and easy to use interface
  • Ability to access a meeting pack that combines all documents related to a particular meeting
  • Facility to store documents shared for different meetings in a meeting group (admin function)
  • Redaction of documents from specific meeting attendees is possible (admin function)

Users

  • Professional Services
  • Faculty Offices and Schools

Service Hours

Availability of the Paperless service is 24 hours a day, seven days a week. However there is no guarantee of service or support out of hours (09:00 – 17:00 Monday to Friday excluding University closure).

Routine updates are scheduled between 07:00-9:00 on Tuesday mornings. Any planned maintenance that could cause service disruption outside of this period will be communicated in advance. 

Level of Service

Target service availability: 99% of service hours, excluding advertised and planned maintenance downtime

Support and Documentation

Support documentation can be found in the following location:

Documents

To access the list of all sites for Paperless meetings please go to http://paperless.ncl.ac.uk

Additional support is available via the IT Service Desk on ext. 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All incidents & service requests relating to this service will be handled according to the IT Service Incident Management and Major Incident Management processes.

Request Process

All requests relating to this service will be handled according to the Service Request Management process.

Service Requests relating to this service should be made via the IT Service Desk on ext. 0191 208 5999 or it.servicedesk@ncl.ac.uk

Available service requests
  • Paperless -Education/Advice (Under Applications) 

User Responsibility

It is the school/faculty/department administrator’s responsibility to ensure that their respective meeting groups are managed appropriately and content of meetings are distributed only to relevant staff members. 

PDF
handhelds user guide PDF 2,350Kb

Please click here to view the iOS user guide

PDF
Meeting squared pro Administrator guide PDF 1,774Kb

Meeting squared pro Administrator guide

PDF
Web user guide PDF 926Kb

User guide for viewing/downloading content using browser