Pull Printing

Service Description

For staff residing in King’s Gate, the Pull Printing service allows staff members to print to any of the Multi-Function Devices (MFDs) distributed around the building. The service is based on "cloud printing", whereby it is not necessary to nominate a particular MFD from which to pick up the printed output. Instead, staff members simply present their smartcard to any of the MFDs, regardless of device or user location within King’s Gate, and they will be presented with a list of their print jobs which may then be printed.

Features

  • Print in colour or black and white on either A4 or A3 paper, and/or letter headed paper as applicable. (Note: not all MFDs are capable of printing in colour.)
  • Print jobs are only released to the person who initiated the print job. A user’s smartcard acts as authentication and verification, thereby maintain confidentiality and security.
  • Print jobs that are initiated by accident, or are no longer required, may be deleted from a user’s print queue without the need to print.
  • The MFDs provide standard photocopying functionality.
  • Documents may be scanned and either printed or sent to a designated email address as a PDF formatted document.
  • Faxes may be sent via the MFDs from the user’s desktop.

The service does not include the ordering of MFD consumables (paper, toner ink, etc) or the installation or replacement of consumer serviceable components.

Users

Any member of PSS staff residing in King’s Gate

Service Hours

Availability of the pull printing service is generally 24 hours a day, seven days a week. There is no guarantee of service outside normal office hours.  ISS will however endeavour to restore the service if at all possible. Consultation, advice, guidance and support: 08:30 - 17:00 Monday to Friday, excluding University closure periods.

The ISS “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.

Level of Service

Target service availability (>90% MFDs all features) is 99% of service hours, excluding advertised and planned maintenance downtime.

Print jobs that are not printed within 24 hours of creation are automatically deleted from the system. Users will therefore have to resubmit the print job after the expiration period.

Support and Documentation

For assistance with replacement of consumables (toner, paper, customer-replaceable parts), use of the MFD or for clearing of paper feed problems, please contact one of the “MFD Super Users”. The Super Users are a team of staff resident in King’s Gate who are trained in dealing with the above problems.

Support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.

Request Process

To use pull printing, you must first register your smartcard with the pull printing service. Please contact one of the Super Users in your area.

To discuss new or existing arrangements, please contact iss-apps-support@ncl.ac.uk in the first instance.

Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the ISS Request Fulfilment process.

User Responsibility

It is the user’s responsibility to ensure the MFDs are operated in the correct manner. Advice and instruction on the use of the MFDs and the pull printing service may be obtained from the Super Users.

Costs

N/A