For staff residing in King’s Gate, the Pull Printing service allows staff members to print to any of the Multi-Function Devices (MFDs) distributed around the building. The service is based on "cloud printing", whereby it is not necessary to nominate a particular MFD from which to pick up the printed output. Instead, staff members simply present their smartcard to any of the MFDs, regardless of device or user location within King’s Gate, and they will be presented with a list of their print jobs which may then be printed.
The service does not include the ordering of MFD consumables (paper, toner ink, etc) or the installation or replacement of consumer serviceable components.
Any member of PSS staff residing in King’s Gate
Availability of the pull printing service is generally 24 hours a day, seven days a week. There is no guarantee of service outside normal office hours. ISS will however endeavour to restore the service if at all possible. Consultation, advice, guidance and support: 08:30 - 17:00 Monday to Friday, excluding University closure periods.
The ISS “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.
Target service availability (>90% MFDs all features) is 99% of service hours, excluding advertised and planned maintenance downtime.
Print jobs that are not printed within 24 hours of creation are automatically deleted from the system. Users will therefore have to resubmit the print job after the expiration period.
For assistance with replacement of consumables (toner, paper, customer-replaceable parts), use of the MFD or for clearing of paper feed problems, please contact one of the “MFD Super Users”. The Super Users are a team of staff resident in King’s Gate who are trained in dealing with the above problems.
Support is available via the ISS Service Desk on 5999 or firstname.lastname@example.org.
All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.
To use pull printing, you must first register your smartcard with the pull printing service. Please contact one of the Super Users in your area.
To discuss new or existing arrangements, please contact email@example.com in the first instance.
Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or firstname.lastname@example.org.
All requests relating to this service will be handled according to the ISS Request Fulfilment process.
It is the user’s responsibility to ensure the MFDs are operated in the correct manner. Advice and instruction on the use of the MFDs and the pull printing service may be obtained from the Super Users.