Smartcards

Service Description

All University staff and students are required to carry a Smartcard.

As well as acting as an ID card, Smartcards give access to other services (including library services) and to certain buildings.

Features

  • Student registration events
  • Building access
  • Access to additional services (further information available from issuing desks)

Users

All members of the University (and certain categories of external user).

Service Hours

Smartcards work 24 hours a day, seven days a week.

Access to buildings depends on the building opening times.

Smartcard issuing hours are as the main counter service times in the Philip Robinson Library (http://www.ncl.ac.uk/library/about/opening/robinson) and the full desk service times in the Walton Library (http://www.ncl.ac.uk/library/about/opening/walton). Additionally, several student registration events are also held each year.

Level of Service

Building access requests will be handled within one working day.

Support and Documentation

Smartcard information can be found at: http://www.ncl.ac.uk/itservice/smartcards/.

Additional support is available via the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the Incident Management and Major Incident Management processes.

Request Process

To obtain a Smartcard:

  1. Go to the issuing desk at the Philip Robinson or Walton libraries.

To request access to a building:

  1. A certain level of access is automatic for most Smartcard users.
  2. The libraries give advice on how to obtain further access.
  3. A request can be made via it.servicedesk@ncl.ac.uk.

Requests for any other aspect of the service should be made via the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the Request Fulfilment process.

User Responsibility

Look after your Smartcard; treat it like a credit card.

Costs

There is no charge for a Smartcard but replacements cost £10.