All University staff and students are required to carry a Smartcard.
As well as acting as an ID card, Smartcards give access to other services (including library services) and to certain buildings.
All members of the University (and certain categories of external user).
Smartcards work 24 hours a day, seven days a week.
Access to buildings depends on the building opening times.
Smartcard issuing hours are as the main counter service times in the Robinson Library (http://www.ncl.ac.uk/library/about/opening/robinson) and the full desk service times in the Walton Library (http://www.ncl.ac.uk/library/about/opening/walton). Additionally, several student registration events are also held each year.
Building access requests will be handled within one working day.
Smartcard information can be found at: http://www.ncl.ac.uk/itservice/smartcards/.
Additional support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.
All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.
To obtain a Smartcard:
To request access to a building:
Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.
All requests relating to this service will be handled according to the ISS Request Fulfilment process.
Look after your Smartcard; treat it like a credit card.
There is no charge for a Smartcard but replacements cost £10.