Copyright Complaints
Service Description
Investigate allegations of copyright infringement and acknowledge the receipt of the complaint in order to protect the University from further legal challenges.
Features
- Acknowledging the receipt of the complaint and informing the copyright owner that an investigation will take place which may result in disciplinary action.
- Investigating the complaint in order to authenticate its veracity.
- Determining what disciplinary action should be taken
We do not communicate with the complainant further.
Users
Copyright owners
Service Hours
09:00-17:00, Monday to Friday, excluding University closure periods.
Level of Service
We will acknowledge the receipt of the complaint within 5 working days.
Support and Documentation
Support is available via the IT Service Desk on 0191 208 5999 or https://nuservice.ncl.ac.uk
All incidents relating to this service will be handled according to the Incident Management and Major Incident Management processes.
Request Process
- Email rec-man@ncl.ac.uk
All requests relating to this service will be handled according to the Request Fulfilment process.
User Responsibility
Provide adequate information in order to investigate the complaint including, where appropriate:
- Identification of the infringed material
- Contact information for the complainant
- The time frame of the alleged offence
- Originating IP address
Costs
N/A