The service informs customers of service availability and planned maintenance downtime.
Published messages can be seen on:
All IT service staff
Provided during IT Service Desk daytime operating hours Monday to Friday 08:00-17:00
We aim to publish customer communications regarding planned maintenance at least one business day prior to the event. In the case of emergency communications we aim to publish in line with our Major Incident Management process.
Support is available via the IT Service Desk .
Fill out the appropriate form to request a new SAMM or upgrade an existing SAMM.
IT Service colleagues submit requests in good time (minimum of 2 full working days prior to a planned event) – please remember that the more notice we can give regarding a planned outage, the better. If necessary, we can re-post the message immediately before the event as a reminder. Please contact the IT Service Desk on x85999 if you need anything published within 1 working day (this is essential as we don’t want to miss any important requests).