Service Availability and Maintenance Messages

Service Description

The service informs customers of service availability and planned maintenance downtime. 

Features

Published messages can be seen on:

  • IT Service website (ticker, news and events, RSS Feeds)
  • Staff and student homepages
  • Campus Messaging screens
  • Email to selected lists 
  • nu_itservice Twitter feed
  • Passed to Out of hours partners 

Users

All IT service staff

Service Hours

Provided during IT Service Desk daytime operating hours Monday to Friday 08:00-17:00

Level of Service

We aim to publish customer communications regarding planned maintenance at least one business day prior to the event. In the case of emergency communications we aim to publish in line with our Major Incident Management process. 

Support and Documentation

Support is available via the IT Service Desk 

Request Process

Fill out the appropriate form to request a new SAMM or upgrade an existing SAMM.

User Responsibility

IT Service colleagues submit requests in good time (minimum of 2 full working days prior to a planned event) – please remember that the more notice we can give regarding a planned outage, the better.  If necessary, we can re-post the message immediately before the event as a reminder. Please contact the IT Service Desk on x85999 if you need anything published within 1 working day (this is essential as we don’t want to miss any important requests).

Costs

N/A