Service Availability and Maintenance Messages

Service Description

The service informs customers of service interruptions and planned maintenance downtime.


Published messages can be seen on:

  • IT Service website (ticker, news and events, RSS Feeds)
  • Staff and student homepages
  • Campus Messaging screens


All users of IT Services

Service Hours

Messages will be available to view 24 hours a day, seven days a week.

Level of Service

Planned maintenance will be published in advance. Details regarding unplanned service interruptions will be updated regularly.

Support and Documentation

Support is available via the IT Service Desk on 0191 208 5999 or

All incidents will be handled according to the Incident Management and Major Incident Management processes.

Request Process

In order to request a new SAMM or upgrade an existing SAMM, please contact the NUIT Service Desk:

User Responsibility

Users should check the Service Availability and Maintenance Messages for system status news before contacting the Service Desk.