Service Availability and Maintenance Messages

Service Description

The service informs customers of service interruptions and planned maintenance downtime.

Features

Published messages can be seen on:

  • IT Service website (ticker, news and events, RSS Feeds)
  • Staff and student homepages
  • Campus Messaging screens

Users

All users of IT Services

Service Hours

Messages will be available to view 24 hours a day, seven days a week.

Level of Service

Planned maintenance will be published in advance. Details regarding unplanned service interruptions will be updated regularly.

Support and Documentation

Support is available via the IT Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All incidents will be handled according to the Incident Management and Major Incident Management processes.

Request Process

Messages are displayed in the following website locations:

To subscribe to an RSS feed:

  1. Go to http://www.ncl.ac.uk/news/rss.xml?a=iss

User Responsibility

Users should check the Service Availability and Maintenance Messages for system status news before contacting the Service Desk.

Costs

N/A