To provide, manage and support AV and IT facilities and systems in supported common user spaces on campus.
Anyone giving a lecture or presentation within a supported space which has been booked in advance with the University Timetabling Office.
Technical support: 09.00-17:00, Monday to Friday, excluding University closure periods
AV facilities: As per room/building opening hours
The ISS “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.
AV systems are checked and tested monthly, where possible, to ensure functionality.
Support is available at http://www.ncl.ac.uk/itservice/teaching-rooms.
A list of supported rooms can be found at http://www.ncl.ac.uk/itservice/teaching-rooms/roomlist.
We endeavour to resolve all issues remotely in the first instance, in order to minimise disruption.
For any non-critical AV faults please report them via our online fault report form, available at http://www.ncl.ac.uk/itservice/teaching-rooms/faultreporting.
Enquiries or issues discovered in a teaching room which are not related to the IT or AV systems should be raised with the Estates Support Services (ESS) helpdesk either by telephone (7171) or via their website – http://www.ncl.ac.uk/estates/services/defect.
Additional support, as for all ISS services, is available via the ISS Service Desk on 5999 or email@example.com.
All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.
For pre-booked technical support (if you wish to have a member of technical staff available to give advice and guidance on the use of an AV system prior to an event):
For emergency technical support:
Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or firstname.lastname@example.org.
All requests relating to this service will be handled according to the ISS Request Fulfilment process.
It is the user’s responsibility to ensure that they have booked the space appropriately with the University Timetabling Office - http://www.ncl.ac.uk/timetable/room.
All non-emergency technical support must be pre-booked through the booking form detailed in the Request Process section.
We ask politely that, in the event of technical difficulties, users have attempted to read and follow the instruction documentation within the room prior to calling us for assistance.
In order for us to respond appropriately and efficiently to emergency support calls, please supply us with the following information when requested:
There is no cost provided the service is being requested for legitimate University business.