To provide a Virtual Learning Environment to the University to allow staff to add resources for students to access online. Slides, video, audio and other pieces of content which are created outside of the VLE can be added into modules in the VLE to enhance teaching and learning efforts when away from campus.
Any member of the University.
24 hours a day, seven days a week
The ISS “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.
Target availability of the VLE: 99.9% of service hours, excluding advertised planned maintenance downtime. This equates to a target of no more than ¾ hours of unplanned outages per month.
The central infrastructure is fully resilient, meaning that any hardware or network failures will not result in a loss of data.
Backups are taken every night but these are only for system disaster recovery; it is not possible to retrieve specific courses or specific pieces of content that have been deleted accidentally.
Documentation, including a Staff User Guide, is available at http://teaching.ncl.ac.uk/blackboard.
Additional support is available via the ISS Service Desk on 5999 or email@example.com.
All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.
Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or firstname.lastname@example.org.
All requests relating to this service will be handled according to the ISS Request Fulfilment process.
Students should use the VLE as directed for their particular modules.
Staff should keep copies of all uploaded material on University filestore as it cannot be retrieved through the VLE if it has been deleted.