Application Development

Service Description

Provides a software development service for staff at Newcastle University requiring applications to support the University’s teaching and learning, research and administrative processes.

Features

  • Requirements analysis
  • Application design
  • Software development
  • Implementation
  • Support

Users

All University staff

Service Hours

Systems are available and supported during core business hours 08:30-17:00 Monday to Friday, excluding University closure periods. Certain systems are available outside of the above hours but not normally supported.

The “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.

Level of Service

Actions and timescales are determined by mutual agreement with the user.

Support and Documentation

Support is available via the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the Incident Management and Major Incident Management processes.

Request Process

Requests for the service should be made via the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk, a concise description of requirements should be provided.

Typically more detail will then be requested via a standard web template; objectives, drivers, strategic fit, project benefits and scale of change.

Requests will normally be reviewed by the relevant IT governance group to confirm whether they are appropriate for application development.

Qualifying requests will then be prioritised and scheduled.

User Responsibility

Requests should be made as early as possible once a potential requirement is identified for a new application to support the University’s teaching and learning, research or administrative processes.

Costs

“N/A”