The Application Support service manages and maintains a range of software products used by staff in order to implement, improve upon, or achieve their business processes.
ISS will assist in the examination and review of any business process, whether existing or new, where it is envisaged that either an Information Systems and/or Information Technology solution may be appropriate.
Any member of Professional Support Services, including Faculty Support Offices
Consultation, advice and guidance: 09:00-17:00, Monday to Friday, excluding University closure periods.
The ISS “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.
Actions and timescales are determined by mutual agreement with the user.
Support is available via the ISS Service Desk on 5999 or email@example.com.
All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.
To request assistance or simply discuss new or existing arrangements, please contact
firstname.lastname@example.org in the first instance.
Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or email@example.com.
All requests relating to this service will be handled according to the ISS Request Fulfilment process.
It is the user’s responsibility to ensure ISS’s involvement is sought as quickly as possible with respect to engaging with and initiating any new business process or modifying an existing one. The earlier ISS is involved increases the effectiveness of ensuring the correct solution is obtained in the most cost effective manner.
There is no charge for ISS’s service but, if a project is undertaken that results in the implementation of a new software application and/or hardware, the user will be liable for these costs.