To provide a range of digital media services to the University.
08:30-17:00, Monday to Friday, excluding University closure periods.
Out of hours technical support is available but is subject to resource availability
Dependent on which features are required.
Documentation is available at http://www.ncl.ac.uk/itservice/digital-media.
All incidents relating to this service will be handled according to the IT Incident Management and Major Incident Management processes.
All requests for any of these services should be made using our media production request form at http://www.ncl.ac.uk/itservice/digital-media/mediaproduction/. Alternatively we can be contacted via firstname.lastname@example.org (ext 87707).
All requests relating to this service will be handled according to the IT Request Fulfilment process.
Providing a production brief and taking a level of appropriate responsibility in coordinating resource during the production
Ensuring that risk assessment forms are complete in advance of any location filming
Ensuring that appropriate copyright clearance is in place if any pre-recorded material is to be used/duplicated.
There are normally no costs associated with media production There may however be charges for consumables or any requests for resource outside of normal hours. This will be discussed and agreed during commissioning of work/projects.
Off-air requests are subject to charges which will be advised upon receipt of requests.