To provide comprehensive media production services to the University.
University staff wishing to use the service to enhance learning and teaching or to promote the University
08:30-17:00, Monday to Friday, excluding University closure periods.
Out of hours technical support is available but is subject to resource availability
We aim to respond to any media production requests with 5 working days of submission
Documentation is available at http://www.ncl.ac.uk/itservice/digital-media.
All incidents relating to this service will be handled according to the IT Incident Management and Major Incident Management processes.
All requests for any of these services should be made using our media production request form at http://www.ncl.ac.uk/itservice/digital-media/mediaproduction/. Alternatively we can be contacted via firstname.lastname@example.org (ext 87707).
All requests relating to this service will be handled according to the IT Request Fulfilment process.
Providing a production brief and taking a level of appropriate responsibility in coordinating resource during the production
Ensuring that risk assessment forms are complete in advance of any location filming
Ensuring that appropriate copyright clearance is in place if any pre-recorded material is to be used/duplicated.
There are generally no costs associated with using our media production service.
There may however be charges for consumables or production enhancements, for example licenced music or expenses associated with location filming. Any requests for resource outside of normal hours will also be subject to labour charges and resource availability. This will be discussed in detail and agreed with you during commissioning of projects.