Exchange Lines and Broadband

Service Description

Assistance with the procurement of exchange lines and broadband connections from external network suppliers (such as BT, Thus, Virgin Media) on behalf of schools, faculties and services in circumstances where connection to the University’s telephone or data network is not possible or appropriate.

This includes liaison with the suppliers, provision of costs and arrangement for the installation of the exchange line or broadband connection.

Features

  • Consultancy to assist with procurement
  • Coordinate installation of service
  • Arrange for central payment for service

Users

All University schools, faculties and services (with authority from the Head of School, Faculty or Service)

Service Hours

Consultation, advice and guidance: 09:00-17:00, Monday to Friday, excluding University closure periods.

Level of Service

Delivery will be as per network supplier lead times. This will be confirmed by ISS when the service is ordered.

Support and Documentation

Information is available on the ISS website at: http://www.ncl.ac.uk/itservice/phones/exchange-lines/

Additional support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.  

All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.

Request Process

  1. Please make initial enquires to telecoms@ncl.ac.uk.
  2. You will then be contacted to discuss your requirements.

Requests for any other aspect of the service should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.  

All requests relating to this service will be handled according to the ISS Request Fulfilment process.

User Responsibility

To have the appropriate authority to request the service and to provide the following information on an authorised internal PO, when requested: delivery address for service, contact details at address, account code for recharges, costs of service.

Costs

As per Network Suppliers price list; this will be confirmed by ISS during the request process.