Machine Registration provides network registration facilities to small teams of Computing Officers and other IT personnel in schools across the University. Machines must be registered to receive the correct network addressing and network access.
The service can be used from anywhere with an internet connection via a registration website.
Computing Officers, and other IT personnel, in schools across the University.
24 hours a day, seven days a week. Automatic changes will be applied within 30 minutes, manual changes will be applied on the next working day.
The “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.
Target availability: 99.95% of service hours, excluding advertised planned maintenance downtime. This equates to a target of no more than 23 minutes of unplanned outages per month.
All registration data is held securely and backed-up hourly. In the event of a significant hardware failure, restoration of the service should be within 3 working days.
Help pages are located within the registration web site including a screen cast demonstration at https://connect.ncl.ac.uk/help/features.php
Administration support such as providing access to the service and changing levels of service is available via the IT Service Desk on 0191 208 5999 or email@example.com.
Additional support is available via the IT Service Desk on 0191 208 5999 or firstname.lastname@example.org.
Getting authorization to use the service:
To access the service:
To register a machine:
To edit or delete a registration:
Requests for any other aspect of the service should be made via the IT Service Desk on 0191 208 5999 or email@example.com.
Requests relating to this service will be handled according to the Request Fulfilment process.
Users are expected to make use of registration site help pages before contacting the Service Desk for help.