Network Installation and Maintenance

Service Description

Provides delivery and support of the University’s structured network cabling infrastructure and associated hardware.

Features

  • Provision of network connectivity and continuity across campus using copper, fibre and wireless technologies via a series of (350+) Equipment Rooms.
  • ‘Active equipment’ includes Fibre Routers, Core Switches, Edge Switches, Wireless and Power-Over-Ethernet equipment, all of which are supported by this service. 
  • Responsible for the writing of technical specification documents for new and refurbished university buildings.
  • Close interaction with ESS, Data Network installers and building contractors throughout the length of building projects which may be several years into the future.
  • Supervision and interfacing with external Data Network suppliers on a regular basis.

Users

Installation

Estates Support Service (ESS) – who request involvement from inception to completion of refurbishment or new build projects.

Faculties, Schools & Services – who may request changes without the involvement of ESS

Maintenance

Faults may be reported by University staff, students and visitors who have authority to connect to the Campus Network.

Service Hours

Support, consultation, advice and guidance: 09:00-17:00, Monday to Friday, excluding University closure periods.

Level of Service

Configuration changes will be completed within five working days from receipt of request.

Support and Documentation

Information is available at http://www.ncl.ac.uk/itservice/network-installation/.

Additional support is available via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.

Request Process

Requests from individual users are channelled via the Service Desk.

ESS have separate arrangements.

All enquires relating to ISS data networks, or any other aspect of the service, should be made via the ISS Service Desk on 5999 or it.servicedesk@ncl.ac.uk.

All requests relating to this service will be handled according to the ISS Request Fulfilment process.

User Responsibility

On major works, sufficient notification must be given, via ESS, to incorporate data network requirements into a project plan.

Costs

N/A