Provides delivery and support of the University’s structured network cabling infrastructure and associated hardware.
Estates Support Service (ESS) – who request involvement from inception to completion of refurbishment or new build projects.
Faculties, Schools & Services – who may request changes without the involvement of ESS
Faults may be reported by University staff, students and visitors who have authority to connect to the Campus Network.
Support, consultation, advice and guidance: 09:00-17:00, Monday to Friday, excluding University closure periods.
Configuration changes will be completed within five working days from receipt of request.
Information is available at http://www.ncl.ac.uk/itservice/network-installation/.
Additional support is available via the ISS Service Desk on 5999 or email@example.com.
All incidents relating to this service will be handled according to the ISS Incident Management and Major Incident Management processes.
Requests from individual users are channelled via the Service Desk.
ESS have separate arrangements.
All enquires relating to ISS data networks, or any other aspect of the service, should be made via the ISS Service Desk on 5999 or firstname.lastname@example.org.
All requests relating to this service will be handled according to the ISS Request Fulfilment process.
On major works, sufficient notification must be given, via ESS, to incorporate data network requirements into a project plan.