Help and Support

The following links provide help and support to assist staff to connect to Remote Desktop Services (RDS). If you need any additional help please contact us via Self-service at - this is the quickest and most efficient method for us to provide you with assistance, If your query is urgent, contact us via telephone on 0191 208 5999 or internal extension 85999.


Web Access PDF 371Kb

RDS Web Access is a web application that is used to launch Remote Applications (RemoteApps) from your browser. This guide shows you how to access the web app and how to start your applications. 

Know issues and workarounds MSWord 62Kb

List of know issues and common problems with RDS with support tips.

Access RemoteApps via Start Menu PDF 557Kb

You can integrate your RemoteApps into your start menu (only on Campus and secure home computers) for ease of access. This guide will show you how this can be done on a Windows Desktop. 

Remote Desktop Gateway Setup Guide PDF 878Kb

This guide instructs you how to connect to a remote computer on the campus network from home without connecting to a VPN. This is supported on all the Remote Desktop Clients available from Microsoft.


Please note that approval may be needed by your line manager before the IT Service can enable Remote Desktop on your campus computer. Your computer must be powered on for a connection to be established.