IT Service status updates
You can find out if there is a serious or widespread IT issue in a number of ways:
These pages and feeds will be kept updated as any IT issues happen and will notify you when normal service is restored.
Sign up for email notifications
If you prefer to receive updates via email, you can now subscribe to the IT Updates mailing list. In the event of a major IT issue occurring, you will be notified by email and will receive details of how to get further information.
(If you joined the University after January 2014, you have automatically been added to this mailing list. If you wish to opt-out you can unsubscribe at any time.
Emergency communication procedure
If we are unable to communicate electronically (via email or web) for an extended period of time, please be patient and only call the IT Service Desk if you have an urgent query, or have more information to offer related to the incident.
We will try to get as much information as possible out to Schools, Institutes and Services for cascade. Please check Twitter for public updates.
Between 7-9am on Tuesday mornings, system work on IT Services will be scheduled, if possible. This period is timed to coincide with the at risk period used by the JANET network. During this period, work may be carried out which is not announced, though is not expected to affect services in any noticeable way.