IT Support

For IT help, Self-Service and support click here or you can contact the IT Service Desk by telephone or email:

  • Telephone: (0191 208) 5999 (please note that all calls are recorded for quality and training purposes)

Calls outside the standard opening hours, will be passed automatically to the Out of Hours support service (below).


The IT Service Desk is temporarily located on 2nd Floor, Bedson Building.

Alternatively you can visit us in person at one of our staffed cluster room IT Service Desks.

Out of hours help

You can use 5999 as above – outside normal hours you automatically reach the Out of Hours service. Or, you can use any of these alternatives:

  • Telephone: 0191 243 7993
  • Freephone: 0800 694 4402
    (please note that 0800 numbers may incur a charge if you are using a mobile phone)
  • Text Message: +44 77 81 48 27 86
    (starting your text with your University User Name - e.g. a6234543)

The Out of Hours Helpline service is run as a joint venture by the five NorMAN universities.