IT Support

Contact us

  • Search our knowledgebase http://www.ncl.ac.uk/itservice/info/
  • Self-service - log and track your own request at https://nuservice.ncl.ac.uk/ - this is the quickest and most efficient method
  • If your query is urgent, contact us via telephone on 0191 208 5999 or internal extension 5999 (NOTE: this will change to 85999 from 31 Dec 2014). Please note that your call may be recorded for quality and training purposes.
  • If you have a specific enquiry about IT facilities within your School then please contact your School Computing Officer. A complete list of Local IT Support is available.
  • If your query is not urgent, contact us via email at it.servicedesk@ncl.ac.uk

In person

Visit us in person at the IT Service Desk in the Old Library cluster, Monday – Friday 09:00-17:00

Out of hours

Calls to our normal telephone number outside of standard opening hours will be passed automatically to the Out of Hours support service, or use any of these alternative contact options:

  • Telephone: 0191 243 7993
  • Freephone: 0800 694 4402
    (please note that 0800 numbers may incur a charge if you are using a mobile phone)
  • Text Message: +44 77 81 48 27 86
    (starting your text with your University User Name - e.g. a6234543)