IT Support

For IT help and support you can contact the IT Service Desk by telephone or email:

Calls outside the standard opening hours, will be passed automatically to the Out of Hours support service (below).

Location

The ISS Service Desk team are located on the ground floor of Claremont Tower (building no. 32 on the campus map).

Alternatively you can visit us in person at one of our staffed cluster room IT Service Desks.

Out of hours help

You can use 5999 as above – outside normal hours it will go through to the Out of Hours service. Or, you can use any of these alternatives:

  • Telephone: 0191 243 7993
  • Freephone: 0800 694 4402
    (please note that 0800 numbers may incur a charge if you are using a mobile phone)
  • Text Message: +44 77 81 48 27 86
    (starting your text with your ISS Login Name - e.g. a6234543)

The Out of Hours Helpline service is run as a joint venture by the five NorMAN universities.