The IT Service Desk is an integral part of the IT Service and an essential element to our Customer Service provision. We aim to provide excellent frontline and secondline support to our customers.
In addition to around 21,000 students and about 5,200 staff, we offer support to emeritus staff and to all prospective students. We have several support channels available to customers;
IT Support is offered "24/7": while the main IT Service Desk provides support during normal business hours, out-of-hours telephone support is provided by the NorMAN Out of Hours Helpline.