IT Service Desk

Our IT Service Desk is an integral part of the IT Service and an essential element to our customer service provision. We aim to provide excellent frontline and secondline support to our customers.

Our IT Service Desk and Cluster IT Service Desks are accredited with a 3 star Service Desk Certification from The Service Desk Institute (SDI).  Our performance is evaluated against an international framework of standards which helps us achieve our high quality service.

In addition to around 23,000 students and about 5,400 staff, we offer support to emeritus staff and to all prospective students. We have several support channels available to customers; 

  • A knowledgebase
  • A self-service portal 
  • Telephone  
  • Email
  • In person

Related links