IT Service Desk

The IT Service Desk is an integral part of the IT Service and an essential element to our Customer Service provision. We aim to provide excellent frontline and secondline support to our customers.

In addition to around 23,000 students and about 5,400 staff, we offer support to emeritus staff and to all prospective students. We have several support channels available to customers; 

  • A knowledgebase
  • A self-service portal 
  • Telephone  
  • Email
  • In person

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