The IT Service Desk is an integral part of ISS and an essential element to our Customer Service provision. We aim to provide excellent frontline and secondline support to our customers.
In addition to around 19,000 students and about 5,000 staff, we offer support to emeritus staff and to all prospective students. The majority of support is provided via telephone (0191 222) 5999 and email although we provide occasional person-to-person support by appointment when required.
IT Support is offered "24/7": while the main IT Service Desk provides support during normal business hours, out-of-hours support is provided by the joint Out of Hours Helpline.
ISS currently uses Peregrine ServiceCenter software for call and incident management.