Newcastle University

Introduction

Susan Baines is Reader in Social Policyat Manchester Metropolitan University. Before taking up that post in July 2007 she was a principal research associate in KITE. She worked with the Social and Business Informatics group (now PSI) on a series of projects about change and modernisation in public services. Her research on atypical, creative and unpaid work was supported by research grants from sponsors including the ESRC, the Joseph Rowntree Foundation and Arts Council England.

Background

Susan Baines came to Newcastle University as a doctoral student in CURDS (Centre for Urban and Regional Development Studies) under the auspices of PICT (Programme on Information and Communication Technologies. In 1999 she completed an ESRC post-doctoral fellowship which examined the experiences of employees who turned to self-employment during the restructuring of the UK print and broadcast media. Since then she has undertaken studies of marginal self-employment, artistic livlihoods, and volunteering. She joined the Centre for Social and Business Informatics (SBI) in 2003 and continues to work with the SBI team - now the Public Servic Innovation group within KITE. Her particular interest within this domain is in the increasingly prominent role of the third sector in public policy and service delivery.

Research Interests

• Atypical work, unpaid work, and work-life balance;
• Care and the modernisation of public services;
• The role of the third sector in public policy;
• Livelihoods in the Creative Industries.

Recently Completed Research

ESRC Seminar Series Re-mixing the economy of welfare: beyond the market and the state (2008-2010)

Engage: Stimulating Third Sector Engagement in the Health Sector Supply Chain - funded under the ESRC Business Engagement Opportunities Scheme in partnership with NHS Manchester (2009 - 2010)

Postgraduate Supervision

• 'Bringing IT All Back Home: Social Inclusion Through Advanced Technologies in the Home' (joint with Ranald Richardson) ESRC CASE studentship in partnership with Derwentside District Council, Patricia Gray, completed 2009

• ‘“Singing for your supper”: mapping and understanding the livelihood strategies of musicians in a regional context’ (joint with Professor Jane Wheelock) ESRC CASE studentship in partnership with The Sage, Gateshead, Susan Coulson, completed 2007.

Funding

• Delivering public services in the mixed economy of welfare: Putting research into practice ESRC IMPACT GRANT (September 2007 – March 2008)

• Doing ones duty: a case study of volunteering in a deprived Community, ESRC

• Balancing work and family lives in self employment, Joseph Rowntree Foundation
Weblink to Findings www.jrf.org.uk/knowledge/findings/socialpolicy/d43.asp

• Enterprising livelihoods in rural households: new and old ways of working, ESRC.

• A Creative Business? Towards understanding the livelihoods of visual artists, ESRC.

• Payments and fees for visual artists: The Artists' Information Company / Arts Council England.

• Framework for Multi-Agency Environments project (FAME) Phase 1 Learning & Evaluation (ODPM/DCLG).
Weblink to final report www.fame-uk.org/archive/strand/downloads/decemberReport.pdf

• Framework for Multi-Agency Environments project (FAME) Phase 3 Learning & Evaluation Weblink to final report www.fame-uk.org/about/tool/download/2%202%201%20Evaluation%20full%20report.pdf

• Children's Services Directories (North East Centre of Excellence) Weblink to Final Report 2007 www.campus.ncl.ac.uk/unbs/SBI/Pages/CSDfinalreport.pdf

• Volunteering, Self-help and citizenship in later Life (with Age Concern Newcastle funded by the Big Lottery)
Weblink to Final Report 2006 www.socialwelfareservicedelivery.org.uk/files/Open%20Documents/Report%20FINA2007%20Mabel%20Lie%20Susan%20Baines%20Jane%20Wheelock.pdf

Measuring and Understanding Systems Integration Challenges JISC
Weblink to Final Report www.jisc.ac.uk/publications/publications/musicreport.aspx

Projects

• Delivering public services in the mixed economy of welfare: putting research into practice
  Project Leader(s): Rob Wilson
• ESRC Seminar Series - Re-mixing the economy of welfare: what is emerging beyond the market and the state?
  Project Leader(s): Sue Baines
• Older People’s e-services at Home (OLDES)
  Project Leader(s): Rob Wilson

• Wilson R, Baines S, Martin M. Innovation and information in public/third sector partnerships for Older People’s services: Case Studies from England and Italy. In: Osborne, S, ed. Reader in Public Service Innovation. Routledge, 2012. In Press.
• Wilson R, Baines S. Innovations in Partnership and Collaboration in the public service delivery: Current challenges and future directions in health and social care. In: International Research Society for Public Management. 2011, Dublin, Ireland.
• Baines S, Wilson R, Martin M, Richter R. Who works and who cares? The Total Social Organisation of Labour in the context of a ‘telecare’ intervention to promote older peoples’ independence at home. In: 13th Biennial Conference of the Society for Community Research and Action. 2011, Boston, Massachusetts, USA.
• Cornford J, Baines S, Wilson R, Richter P, Maniatopoulos G, Martin M. Evaluation of the JISC Information Environment (JULIET). Centre for Social and Business Informatics, Newcastle University: Report for Joint Information Systems Committee (JISC), 2007. SBI Publications.
• Cornford J, Baines S, Wilson R, Maniatopoulos G, Martin M. Measuring and Understanding the Systems Integration Challenge in Higher and Further Education (MUSIC). Centre for Social and Business Informatics, Newcastle University: Report for Joint Information Systems Committee (JISC), 2006. SBI Publications.
• Walsh S, Wilson R, Baines S, Martin M. "You're just treating us as informants!" Roles, responsibilities and relationships in the production of Children's Services Directories. Local Government Studies 2012. In Press.
• Baines S, Hardill I, Wilson R. Introduction: Remixing the economy of welfare? Changing roles and relationships between the state and the Voluntary and Community Sector. Social Policy and Society 2011, 10(3), 337-339.
• Wilson R, Cornford J, Baines S, Mawson J. New Development: Information for Localism? Policy Sensemaking for Local Governance. Public Money & Management 2011, 31(4), 295-300.
• Baines S, Bull M, Woolrych R. A more entrepreneurial mindset? Engaging Third Sector Suppliers to the NHS. Social Enterprise Journal 2010, 6(1), 49–58.
• Baines S, Wilson R, Walsh S. Seeing the full picture? Technologically enabled multi-agency working in health and social care. New Technology, Work & Employment 2010, 25(1), 19-33.
• Lie MLS, Baines S, Wheelock J. Citizenship, volunteering and active ageing. Social Policy and Administration 2009, 43(7), 702-718.
• Baines S, Hardill I. ‘At least I can do something': the work of volunteering in a community beset by worklessness. Social Policy and Society 2008, 7(3), 307-317.
• Wilson R, Baines S, Martin M, Jacucci G, Maniatopoulos G, Richter P, McLoughlin I. Who is Telecaring Whom? The Total Social Organisation of Labour in the context of an EU Telecare Project. In: Transforming care: Provision, quality and inequalities in late life. 2010, Danish National Centre for Social Research, Copenhagen, Denmark.
• Wilson RG, Baines S. Are there limits to the integration of care for older people?. In: Loader BD; Hardey M; Keeble L, ed. Third Age Welfare: Health and Social Care Informatics for Older People. London: Routledge, 2009, pp. 17-27.
• Wheelock J, Lie MLS, Baines S. Citizenship, volunteering and active ageing. In: International Society for Third-Sector Research (ISTR) 8th International Conference. 2009, Universitat de Barcelona, Barcelona, Spain: The International Society for Third-Sector Research.
• Baines S, Wilson RG, Hardill I. How can voluntary organizations help to transform care? Articulating social value. In: Transforming Elderly Care. 2008, Copenhagen, Denmark: Danish National Centre for Social Research.
• Ponsard C, Martin M, Walsh S, Baines S, Rousseaux S, Rinaldi G, Tamburriello F. OLDES: Designing a low-cost, easy-to-use e-care system together with the stakeholders. In: Computers Helping People with Special Needs: 11th International Conference, ICCHP. 2008, Linz, Austria: Springer.
• Baines S, Wilson RG, Hardill I, Martin MJ. They just don’t understand us!’ Learning and reflection from commissioning relationships in the mixed economy of care. In: NCVO/ VSSN Researching the Voluntary Sector Conference. 2008, University of Warwick, Coventry, UK: National Council for Voluntary Organisations.
• Walsh S, Wilson RG, Baines S, Martin MJ, Maniatopoulos G. You can have any service you like as long as it’s in the Chocolate Box: Choice and Service Provision in Older Peoples care. In: Transforming Elderly Care at Local, National and Transnational Levels. 2008, Copenhagen, Denmark: Danish National Centre for Social Research.
• Wilson RG, Baines S, Cornford JR, Martin MJ. ‘Trying to do a jigsaw without the picture on the box’: understanding the challenges of care integration in the context of single assessment for older people in England. International Journal of Integrated Care 2007, 7, 1-11.
• Lie MLS, Baines S. Making sense of organisational change – voices of older volunteers. Voluntas 2007, 18(3), 225-240.
• Hardill I, Baines S. Volunteering for all? Explaining patterns of volunteering and identifying strategies to promote it. Policy and Politics 2007, 35(3), 395-412.
• Hardill I, Baines S. Active citizenship: the role of older adults in community building. In: Demography and Ageing Panel Session, Annual Meeting of the Association of American Geographers. 2006, Chicago, Illinois, USA.
• Wheelock J, Lie MLS, Baines S. Citizenship, volunteering and active ageing. In: 39th Social Policy Association Conference. 2006, University of Birmingham, Birmingham, UK.
• Gannon-Leary PM, Baines S, Wilson RG. Collaboration and partnership: A review and reflections on a national project to join up local services in England. Journal of Interprofessional Care 2006. , 20(6), 665-674.
• Walsh S, Baines S, Cornford JR. E-enabled active welfare: creating the context for work-life balance?. In: Perrons D; McDowell L; Fagan C; Ray K; Ward K, ed. Gender Divisions and Working Time in the New Economy: Public Policy and Changing Patterns of Work in Europe and North America. Cheltenham, UK: Edward Elgar, 2006, pp. 183-192.
• Cornford JR, Wilson RG, Baines S. EPICS e-portfolio governance toolkit. Newcastle upon Tyne, UK: Faculty of Medical Sciences Computing, School of Medical Education Development, Newcastle University, 2006. Available at: http://www.EPICS.ac.uk.
• Wheelock J, Lie MLS, Baines S. Older volunteers: capacities and constraints. In: NCVO/VSSN Researching the Voluntary Sector Conference. 2006, University of Warwick.
• Wilson RG, Cornford JR, Martin MJ, Baines S, Vaughan R, Sugden B. Trying to do a Jigsaw without the picture on the box: The problem of joining up across internal and external boundaries in medicine, health and care. In: Infrastructures for Health Care:Connecting practices across institutional and professional boundaries. 2006, Technical University of Denmark, Copenhagen: Center for Information and Communication Technologies.
• Baines S, Lie MLS, Wheelock J. Volunteering, self-help and citizenship in later life: A collaborative research project by Age Concern Newcastle and the University of Newcastle upon Tyne. Newcastle Upon Tyne: Newcastle University, 2006.
• Vaughan R, Martin MJ, Wilson RG, Gannon-Leary PM, Baines S, Walsh S, Carr J, Cornford JR. FAME Generic Framework guidance and Readiness Assessment toolkit. London: Department for Communities and Local Government / Office of the Deputy Prime Minister, 2006. Available at: http://www.fame-uk.org.
• Hardill I, Baines S. Juggling unpaid and paid activity: careers, caring and voluntary action. In: Projects of the Self: Family-friendly Careers in Diverse Work Contexts. 2005, Sheffield University Management School.
• Hardill I, Baines S. Juggling unpaid and paid activity: time, capacity and voluntary action. In: Regional Studies Association International Conference. 2005, Aalborg University, Denmark.
• Baines S, Hardill I. Policy brief - making a difference: voluntary action in a community beset by economic decline. Regions [the newsletter of the Regional Studies Association] 2005, 260(1), 4-8.
• Baines S, Gannon-Leary PM, Wilson RG. Practitioner buy-in and resistance to e-enabled information sharing across agencies: the case of an e-government project to join up local services in England. In: Funabashi M; Grzech A, ed. Challenges of Expanding Internet, E-Commerce, E-Business and E-Government. New York, USA: Springer, 2005, pp. 297-312.
• McLoughlin IP, Baines S, Wilson RG, Martin MJ, Vaughan R. Unlocking transformational change in the local state? Developing a generic framework for advanced multi-agency working in the UK. In: Australia and New Zealand Academy of Management. 2005, Canberra, Australia.
• Wilson RG, Baines S, Martin MJ, Vaughan R. A case study of governance in public sector virtual organisations: the emergence of children's trusts. In: Camarinba-Matos L, ed. Virtual Enterprises and Collaborative Networks. London: Kluwer Academic Publishers, 2004, pp. 541-550.
• Wheelock J, Baines S. Balancing work and family life in disadvantaged small business households. In: J.Targalski, ed. Entrepreneurship, Employment and Beyond. Krakow: Krakow: Krakow University of Economics Publishers, 2004, pp. 157–172.
• Baines S, Bell S. Delivering and receiving e-enabled welfare services. In: Social Policy Association: From Third Way to Which Way?. 2004, University of Nottingham.
• Cornford JR, Baines S. E-enabled Active Welfare: Creating the Context for Work-Life Balance?. In: ESRC seminar series Work life and time in the new economy, Seminar 5. 2004, London School of Economics.
• Baines S, Gannon-Leary PM, Walsh S. FrAmework for Multi-Agency Environments (FAME): Final Report of the Learning & Evaluation. University of Newcastle upon Tyne: The Newcastle Centre for Social and Business Informatics, 2004. Available at: http://www.fame-uk.org/archive/strand/downloads/decemberReport.pdf.
• Wilson RG, Baines S, Vaughan R, Martin MJ. Governance in the public sector virtual organisation: case study of children's trusts. In: 18th IFIP World Computer Congress. 2004, Toulouse, France: Kluwer.
• Baines S, Wheelock J. Guide: Fees and payments for artists. an - the artists' information company, 2004. Available at: http://www.a-n.co.uk/cgi-bin/db2www.exe/tour.d2w/input?section=4&topic=77175&id=193995&username=&password=&textonly=0.
• Wheelock J, Baines S. Self-employment and the problem of balancing work and family life. Northern Economic Review 2004, 35, 73 - 88.
• Bell S, Wilson RG, Baines S. Supporting the delivery of joined-up local e-government. In: Social Policy Association: From Third Way to Which Way?. 2004, University of Nottingham, UK.
• Baines S, Lie MLS, Wheelock J. Volunteering, self-help and citizenship in later life. In: 10th Researching the Voluntary Sector Conference. 2004, Sheffield Hallam University, UK.
• Baines S, Wheelock J. Creative livelihoods: The economic survival of visual artists in the north of England. Northern Economic Review 2003, 33/34, 118–133.
• Hardill I, Baines S. Doing one's duty? Voluntary work and the 'New Economy'. Local Economy 2003. , 18(2), 102-108.
• Hardill I, Baines S. Doing one's duty? Voluntary work and the 'New Economy'. Local Economy 2003, 18(2), 102–108.
• Wheelock J, Oughton EA, Baines S. Getting by with a little help from your family: Toward a policy-relevant model of the household. Feminist Economics 2003, 9(1), 19-45.
• Oughton EA, Wheelock J, Baines S. Micro-businesses and social inclusion in rural households: A comparative analysis. Sociologia Ruralis 2003, 43(4), 331-348.
• Wilson RG, Cornford JR, Baines S. Reflections on a learning evaluation: Lessons from the FAME project. In: 9th UKES Annual Conference Evaluation: Strengthening its Usefulness in Policy Making and Practice. 2003, Cardiff, UK: The UK Evaluation Society.
• Baines S, Wheelock J, Gelder U. Riding the Rollercoaster: Family Life and Self-employment. Bristol: The Policy Press, 2003.
• Baines S, Gelder U. What is family friendly about the workplace in the home? The case of self-employed parents and their children. New Technology, Work & Employment 2003, 18(3), 223–234.
• Magnussen T, Baines S, Wheelock J, Oughton EA, Ljunggren EC, Pettersen LT. Work and employment in rural, non-farming micro-businesses: a return to old ways of working?. In: Andersson K; Eklund E; Granberg L; Marsden T, ed. Rural Development as Policy and Practice. Helsinki: Helsinki University Press, 2003, pp. 91-114.
• Baines S, Wheelock J, Oughton EA. A household based approach to the small business family. In: Fletcher DE, ed. Understanding the Small Business Family. London: Routledge, 2002, pp. 168-179.
• Baines S, Wheelock J, Oughton EA. A household based approach to the small family business. In: Fletcher DE, ed. Understanding the Small Family Business. London: Routledge, 2002, pp. 168-179.
• Baines S. New technologies and old ways of working in the home of the self-employed teleworker. New Technology, Work & Employment 2002, 17(2), 89-101.
• Baines S, Robson L. Being self employed or being enterprising? The case of creative work for the media industries. Journal of Small Business and Enterprise Development 2001, 8(4), 349-362.
• Baines S, Wheelock J. Contextualising the creative labour process for visual artists. In: 19th International Labour Process Conference. 2001, Royal Holloway College, London.
• Baines S, Wheelock J. Working in the business family: Micro-business livelihoods in the North East and South East of England. In: Tomaney, J. and Ward, N., ed. A region in transition: North East England at the millennium. Aldershot: Ashgate, 2001, pp. 82-101.
• Chell E, Baines S. Networking, entrepreneurship and microbusiness behaviour. Entrepreneurship and Regional Development 2000, 12(3), 195-215.
• Baines S, Wheelock J. Work and employment in small businesses: Perpetuating and challenging gender traditions. Gender, Work and Organization 2000, 7(1), 45-56.
• Baines S. Servicing the media: freelancing, teleworking and 'enterprising' careers. New Technology, Work and Employment 1999, 14(1), 18-31.
• Wheelock J, Baines S. Creating your own job: the behaviour of micro-business households in the risk society. In: Reati A; Michie J, ed. Employment Technology and Economic Needs: Theory, Evidence, and Public Policy. Cheltenham, UK: Edward Elgar, 1998, pp. 119-228.
• Wheelock J, Baines S. Dependency or self-reliance? The contradictory case of work in UK small business families. Journal of Family and Economic Issues 1998,19 1 53-73.
• Chell E, Baines S. Does gender affect business 'performance'? A study of microbusinesses in business services in the UK. Entrepreneurship & Regional Development 1998, 10(2), 117-135.
• Chell E, Baines S. Does gender affect business 'performance'? A study of microbusinesses in business services in the UK. Entrepreneurship & Regional Development 1998, 10(2), 117-135.
• Baines S, Wheelock J. Reinventing traditional solutions: Job creation, gender and the micro-business household. Work, Employment & Society 1998, 12(4), 579-601.
• Baines S, Wheelock J. Working for each other: gender, the household and micro-business survival and growth. International Small Business Journal 1998, 17(1), 16-35.
• Baines S, Wheelock J. A Business in the Family: an Investigation of the Contribution of Family to Small Business survival, maintenance and growth. The Institute of Small Business Affairs Research Series 1997. Leeds: Institute for Small Business Affairs, 3, 64.
• Baines S, Wheelock J, Abrams A. Micro business owner-managers in social context. In: Deakin D; Jennings P; Mason C, ed. Small Firms: Entrepreneurship in the Nineties. London: Paul Chapman, 1997, pp. 47-60.
• Wheelock J, Mariussen Å, Baines S. The family Bbsiness tradition in Britain and Norway: modernization and reinvention. International Studies of Management and Organization 1997, 27(3), 64-85.