Standards

LRC Standards

The LRC is committed to providing a high quality of service and to the principle of continuous improvement.

In support of these aims, the LRC has adopted a standards-based approach to service delivery. A number of key activities are measured and reported as core performance standards, which are regularly reviewed and revised. Core standards currently include:

  • To serve 90% of customers at the reception desk within three minutes
  • To check all IT and A/V equipment in the LRC is functioning on a daily basis
  • To make sure all materials are re-shelved on a daily basis
  • To reply to communication by letters within 5 working days.

The LRC also endeavours to take full account of the opinions of its customers in planning and developing its services. In addition to receiving and responding to informal feedback, regular large-scale surveys are run to gain a systematic and wide-ranging view of customer's interests and priorities.